Job ID: VA-663341 (93490921)
Onsite Desktop Support Engineer with Windows, MS Office Suite, MS Teams, Gmail, wireless and SharePoint Experience
Location: Fredericksburg, VA (VDOT)
Duration: 8 months
Interview: In Person Only
Skills:
Extensive skill in the use of Microsoft Desktop products, including but not limited to Windows, Sharepoint, MS OfficeSuite, MS Teams and GMail Required 5 Years
Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 5 Years
Experience working with help request tracking and reporting tools Required 5 Years
Ability to communicate effectively verbally and in writing with individuals and groups Required 5 Years
Strong Customer Service skills that include a “customer first” attitude Required 5 Years
Experience training end users on technology to include OS, software, and hardware (ex: computers, tablets, mobile devices) Required 5 Years
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
VA_ERTR-663341
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