Request ID:BL-10148-1 (95591109)
Onsite Desktop Support Engineer with Windows 10, Active Directory, Imaging, Teams/WebEx/Zoom, iOS devices, MS System Center, BMC Footprints experience and A+/Dell Tech Direct Certification
Location:Columbia SC
Duration:6 Months Hrs/Wk:40.00
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. WINDOWS 10
2. MICROSOFT ACTIVE DIRECTORY
3. System Imaging
4. Microsoft Teams, Cisco WebEx, and Zoom
5. Apple iOS/Device Experience
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. A+ CERTIFICATION
2. MS SYSTEM CENTER
3. BMC FOOTPRINTS
4. Dell Tech Direct certification
5. Window 10 Enterprise
REQUIRED EDUCATION: Associates Degree in a relevant field of work or equivalent work experience.
Experience
Database PlatformsMS System CenterYes5EntryCurrently Using1 – 2 Years
Desktop/PC SupportApple supportYes3EntryCurrently Using1 – 2 Years
EducationA+ CertificationYes4EntryCurrently Using1 – 2 Years
SpecialtiesCiscoYes2EntryCurrently Using1 – 2 Years
SpecialtiesMicrosoft Active DirectoryYes1EntryCurrently Using1 – 2 Years
Remote Work Availability:0%
DAILY DUTIES / RESPONSIBILITIES:
Assists Service Integration with the setup, configuration, management, and diagnostics/troubleshooting for web/virtual conferencing (Teams, WebEx, and Zoom) meetings/conferences by agency program areas, hardware/software testing and management of IT assets, Footprints issue tracking tickets. Follows prescribed processes and procedures and provides information to Management to assist in process improvement. Diagnoses, isolates, configured, setup, and resolves web/virtual conference solution (Teams, WebEx, and Zoom) issues and some hardware/software problems while performing problem resolution with support of Service Integration staff.
Performs work that is documented and performed in conjunction with Agency employees. Works with Agency staff to identify any issues and assist in the creation of resolutions for technical and business process issues associated with the Asset Management and Configuration teams.
The position will be utilized for 40 hours per week for the duration of this project. The selected candidate should be able to work flexible hours where it may be necessary for work to be completed outside traditional business hours.
The candidate will work closely with the Service Integration Section to identify, prioritize, and schedule workload and implementation following Agency IT standards, policies and procedures.
Module support of the project.
• DHEC will require that the selected candidate sign the DHEC confidentially agreement and/or Business Associate (BA) agreement if applicable. All web services must be secure.
• DHEC will require that the selected candidate successfully complete online HIPAA training.
• Contractors must be available to DHEC during each week, excluding state holidays, throughout the term of the contract.
• A weekly review between the contractors and DHEC to ensure the expectations of this agreement are met.
• Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.
• DHEC will not accept any offers including an “up-lift” charge. The rate paid per consultant must not exceed the maximum rate established for this position described in the State contract terms.
• Follow agency IT Standards, policies, and procedures to include documentation.
• Candidates must also be able to form productive working relationships with individuals from diverse backgrounds and at all organizational levels.