Job ID: NC-687946 (97090719)
Onsite Desktop Support Engineer with Active Directory, O365, Powershell/scripting, Visual Studio Code, Bomgar, Amazon WorkSpace administration, McAfee Encryption, WSUS, MDT/Deployment Toolkit experience
Location: Raleigh NC (NCDES)
Duration: 10 months
Positions: 1 (1/2)
This position is onsite for the duration of the engagement.
SkillRequired / DesiredAmountof Experience
Ability to relay technical information to both technical and nontechnical personnelRequired5Years
Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skillsRequired5Years
Must possess excellent script writing abilityRequired3Years
Must possess excellent time management skillsRequired5Years
Must possess strong customer relations skills.Required5Years
Lift / move 30 lbs.Required
Ability to work in flexible environment based on customer scheduling requirementsRequired3Years
Microsoft – Windows 10 Desktop Operating SystemsHighly desired
Microsoft – Windows Server Systems and their component roles (AD, DNS, File/Print Services)Highly desired
Microsoft – Active Directory (AD)Highly desired
Microsoft – Office 365 Account ManagementHighly desired
Microsoft – Visual Studio Code and Powershell experienceHighly desired
Bomgar Remote SupportHighly desired
Amazon WorkSpace administrationHighly desired
McAfee Encryption and Antivirus SoftwareHighly desired
Troubleshooting basic application issues such as Office and other third-party softwareHighly desired
Expert with Microsoft WSUS, Deployment Toolkit (MDT), Scripting Capability preferredNice to have
Division of Employment Security (DES), User Support Group is looking for an experienced Support Specialist to
maintain MDT server and agency desktop images, migration of desktops to a new Active Directory Domain, setup of WSUS (Windows Server Update Services) and very familiar with all aspects of Amazon WorkSpace creation, manipulation of images and creating new images. Expert in ability to create and manipulate existing Scripts to automate various aspects of desktop support. The primary function of this position will be to manipulate and create scripts and help in setting up the WSUS and keep Amazon Workspace updated and running efficiently.
The Support Specialist / WSUS and Amazon Workspace Technician must possess knowledge of various Microsoft solutions, LAN/WAN administration and overall systems administration. The ideal candidate would be a professional, detail oriented and self-motivated individual who excels at completing tasks successfully and
efficiently. Project length 1 year.
Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst
Expected Skills: Able to work without assistance; can provide leadership to others; able to manage complex work efforts; may have advanced education; may have deep industry experience.
Description (including, but not limited to):
1. Technical assistance, support, and advice to end users for hardware, software, and systems
2. Hands-on technical and functional assistance to business and technical users
3. Remote technical and functional assistance to business and technical users