Request ID:BL-10112-1 (95591012)
Onsite Desktop Support Engineer (A+/Network+) with Windows/MS Office, security and helpdesk experience
Location:Columbia, SC (no remote work – 100% onsite)
Duration:12 Months Hrs/Wk:40.00
candidates will be shortlisted to the Hiring Manager as they are submitted
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• GREAT CUSTOMER SERVICE
• TECHNICAL TROUBLESHOOTING
• HANDS-ON DESKTOP SUPPORT
• EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
• EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
REQUIRED EDUCATION: BACHELORS or years of work experience (3)
Remote Work Availability:0%
Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps.
• Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users’ needs and are understood by users.
• Builds and maintains strong working relationships with key IT product and services providers to ensure performance and service level requirements are met.
• Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
• Provides technical support for business applications by analyzing, identifying, diagnosing and resolving issues.
• Participates in projects and initiatives to advance the operational effectiveness in cost savings, performance and customer satisfaction.
• Maintains, recommends and documents IT procedures, processes and controls.
DAILY DUTIES / RESPONSIBILITIES:
ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:
• Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
• Provide technical support to ongoing projects assisting with IT needs
• Use critical thinking to help develop IT solutions or troubleshoot problems
• Offer great deskside and remote support to the workforce
• Assist with documentation and reporting as necessary