Job ID: VA-666132 (97391021)
Manage Engine Admin with Service Desk Plus, Operations Manager, Application Manager and Asset Explorer experience
Location: Richmond, VA (DSS)
Duration: 08 months
Interview: Web Cam Interview Only
*local candidates strongly preferred
Skills:
Proven experience as a Sys Admin for the Manage Engine software suite of products, specifically the Manage Engine Service Desk Plus software module Required 5 Years
Experience as a System Admin Required 8 Years
Relies on experience and judgement to plan and accomplish assigned enhancements, independently perform a variety of complicated tasks Required 5 Years
Participate in technical research and development to enable continuing innovation Required 5 Years
Perform daily system monitoring, reviewing system logs, and investigate and troubleshoot issues Required 5 Years
Ability to diagnose and resolve basic technical issues Required 5 Years
Apply system patches and upgrades as required Required 5 Years
Configure and add new services as needed Required 5 Years
Proficiency in English and excellent communication skills Required 5 Years
Proven experience as a System Administrator for the Manage Engine Operations Manager software module Desired 4 Years
Proven experience as a System Administrator for the Manage Engine Application Manager software module Desired 4 Years
Proven experience as a System Administrator for the Manage Engine Asset Explorer software module Desired 4 Years
To serve as a System Administrator for the specific suite of software products from Manage Engine. The System Administrator for the Manage Engine suite of software products will support the Virginia Department of Social Services (VDSS) Network Operations Security Center (NOSC), and will have knowledge and experience in specific software modules of the Manage Engine software suite to include Manage Engine Service Desk Plus, Operations Manager, Application Manager, and Asset Explorer.
A- Configuration of the Manage Engine software products – The System Administrator will provide technical assistance and support for continual enhancements and configuration of existing Manage Engine software products that includes Service Desk Plus, Operations Manager Plus, Application Manager, and Asset Explorer.
(1) SOFTWARE MODULE: Manage Engine Service Desk Plus
DESCRIPTION: The System Administrator will configure and administer the Manage Engine Service Desk Plus software that includes a service catalog, self service portal, incident management, and request fulfillment. The System Administrator will also integrate Manage Engine Service Desk Plus with Manage Engine Operations Manager, Manage Engine Applications Manager, and Manage Engine Asset Explorer
(2) SOFTWARE MODULE: Manage Engine Operations Manager
DESCRIPTION: The System Administrator will configure and administer the Manage Engine Operations Manager software with out-of-the box capabilities for monitoring networks, servers, IP addresses, and switch ports, managing bandwidth and network configurations, analyzing firewall rules, logs & policies, tracking application usage & monitoring storage devices. The System Administrator will support User Management, Discovering network resources, classifying devices on maps, integration with vendor data feeds, integration with other applications, alerting faults, and general maintenance functions. The Manage Engine Operations Manager is an integrated IT operations management solution that eliminates the need for multiple monitoring tools and provides greater visibility across the IT infrastructure. The System Administrator will integrate the Manage Engine Operations Manager software with Manage Engine Service Desk Plus
(3) SOFTWARE MODULE: Manage Engine Applications Manager
DESCRIPTION: The System Administrator will configure and administer the Manage Engine Applications Manager software which is an application performance monitoring software that provides deep visibility into the performance and user experience of your business-critical applications and infrastructure components. The System Administrator will use the Manage Engine Applications Manager software to help isolate and resolve performance issues across the entire application stack quickly – from the URL to the line of code – with minimal overhead, before your customers are affected. The System Administrator will also use the Manage Engine Application Manager software to set up monitoring for resources, monitoring for custom applications, configuration of thresholds and actions, and overall administration options. The System Administrator will integrate the Manage Engine Application Manager software with Manage Engine Service Desk Plus
(4) SOFTWARE MODULE: Manage Engine Asset Explorer
DESCRIPTION: The System Administrator will configure and administer the Manage Engine Asset Explorer software which is a web-based IT Asset Management (ITAM) software that helps monitor and manage assets in the network from Planning phase to Disposal phase. The System Administrator will use the Manage Engine Asset Explorer software to manage software & hardware assets, ensure software license compliance and track purchase orders & contracts. The System Administrator will integrate the Manage Engine Asset Explorer software with Manage Engine Service Desk Plus
B- Customer Service – Provide fast and useful technical assistance on Manage Engine software product support. Answer queries on basic technical issues and offer advice to solve them. Have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for NOSC staff.
VA_ERTR-666132