Job ID: VA-684914 (95090615)
Local/Onsite Telecommunications Technician with Request/Order/Inventory Management, mobile device Provisioning/configuration/troubleshooting, Billing experience
Location: Richmond, VA
Duration: 12 months
Interview : In Person Only
**local candidates strongly preferred
**onsite interviews only
**the selected candidate will need to work onsite 3+ days each week, NO exceptions.
Order and Inventory ManagementRequired2Years
Customer Service and Support of Android/iOS DevicesRequired2Years
Data Analysis (i.e. – financial billing review and reconciliation)Highly desired2Years
VDOT is seeking a Telecommunications Coordinator for its Central Office work location in Richmond, VA. This position will renew on July 1, 2022 with options for renewal at the end of each fiscal year moving forward.
The VA Dept of Transportation IT division is seeking a motivated individual to fill the role of IT Telecommunications Coordinator. An ideal candidate would be an individual who places a high priority on providing exemplary customer service and is comfortable working independently and in small groups to achieve desired results.
The candidate will also have experience or be proficient in the following areas:
– Request, Order, and Inventory Management
The role will require monitoring an inbound request queue and processing orders in TEBS for telecommunications devices and services. Once the orders have been placed, the candidate will be required to track the order to completion and to ensure appropriate details are captured and entered in the asset management system.
– Provisioning and Customer Service
Experience provisioning wireless mobile devices such as smartphones, tablets, MiFis, etc. and configuring those devices in an Enterprise environment. This role requires a significant amount of in person interaction with customers to include device activation, configuration, troubleshooting, and support.
– Bill Analysis and Review
Reviewing, Analyzing, and processing telecommunications billing to include identifying trends, errors, and filing disputes when appropriate.
The candidate should also have a basic understanding of circuits and network items for the purpose of ordering, tracking inventory, and reconciling billing on a regular basis.