Job ID: CT-58754 (95190817)
Local/Onsite Desktop Support/Helpdesk Technician (A+/CCNA) with networking, imaging, and cabling experience
Location: Hartford CT (CT DOC)
Duration: 5 months
Qualifications
Type Category Qualification Description Competency Required
Skills Languages A+ Proficient (4-6 Years) No
Skills Networking CCNA Proficient (4-6 Years) No
Skills Others computer hardware/software/LAN network installation and troubleshooting Proficient (4-6 Years) Yes
Skills Others Expert in building laptops, tablets, desktops with MS Windows 10 operating syste Expert (10+ Years) Yes
Skills Others Proven record working with wired and wireless LAN networks CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain Proficient (4-6 Years) No
Skills Others Communication skills both verbal and written Advanced (7-9 Years) Yes
Required Skills/Experience
All applicants for this Statement of Work must have a minimum of 2 years of experience in computer hardware/software/LAN network installation and troubleshooting. Please indicate knowledge and experience related to these areas on résumés.
Expert in building laptops, tablets, desktops with MS Windows 10 operating system
Proven record installing and troubleshooting software in Windows environment: MS Office, Web browsers, end user equipment such as printers (Toshiba, HP) and scanners (Fujitsu, HP)
Proven record working with wired and wireless LAN networks, CAT5 – CAT6 cabling, network drivers installation and troubleshooting, connecting new users to the domain
Basic knowledge of teleconferencing using MS Teams and ZOOM
Ability to document, track and monitor end user problems to facilitate a timely resolution
Good written and verbal communication skills with ability to provide extensive documentation as needed
Strong experience writing documentation
Strong ability to work with staff of varying skill levels (executive, technical and non-technical)
Nice to Haves
A+ Certification
CCNA Certification