Job ID: OR-06242022 (95290628)
Local Help/Service Desk Analyst with Active Directory, Windows, troubleshooting, incident management experience
Location: Salem, OR DAS PS
Duration: 12 months
Operating Systems Windows 9x/2000/XP/NT/Vista/7 Proficient (4-6 Years) Yes
Skills Others Communication skills both verbal and written Proficient (4-6 Years) Yes
Skills Others Learning ability Proficient (4-6 Years) Yes
Skills Others Presentation skills Novice (1-3 Years) Yes
Skills Others Team work Proficient (4-6 Years) Yes
Skills Security Active Directory Novice (1-3 Years) Yes
Skills Tools MicrosoftOffice Novice (1-3 Years) Yes
Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associate’s degree in a related area and at least 3 year or equivalent experience in the field or in a related area.