Job ID: VA-700588 (98091230)
Local Change Management/OCM BA with Ivanti Service Manager, ITIL, Power BI, SharePoint and RACI experience
Location: Richmond, VA (DMAS)
Duration: 06 months
Interview: In Person Only
Skills:
Experience delivering business and systems analyst artifactsRequired10Years
Must have exceptional written and oral communication skillsRequired10Years
Experience with Ivanti Service ManagerHighly desired2Years
Familar with ITIL framework and ProcessesHighly desired2Years
Experience with Power BIRequired2Years
Experience with SharePointRequired2Years
Experience with Microsoft OfficeRequired5Years
Serve as Change Coordinator ,Monitoring the End to End Change Management process to
assess, control and track RFCs.
Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution: Facilitate change announcements, gather reporting metrics and creating BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes.