Job ID: NC-679752 (94590407)
Junior System Admin with Windows, Linux, VMWare ESX and backup/recovery experience
Location: Raleigh NC
Duration: 12 months
Skill Required / Desired Amount of Experience :
Windows Server Required 3 Years
Linux Server Required 3 Years
Vmware ESX Required 1 Years
Backup and Recovery Required 1 Years.
This position participates as a key member of the Network Operation Center which is responsible for continuous monitoring and support of IT services for the City of Raleigh. The shift will be 8-5, there may be up to 4 weeks of 4pm-12am.’
Specific Responsibilities:
• Monitor, identify, investigate, and troubleshoot Infrastructure performance issues
• Coordinate service providers’ data, voice, and Internet services orders and installation
• Assist with Installation, cabling, and removal of Data Center and network access closet equipment
• Provide tiered Infrastructure support and services
• Assist in creation and modification of procedural and inventory documentation
• Effectively use Infrastructure analysis tools to troubleshoot
• Communicate (oral and written) with end-users, staff, and vendors in a timely fashion
• Compose time-sensitive outage, maintenance, and after-action reports
• Implement and document troubleshooting techniques to isolate Infrastructure problems to improve performance or restore services
• Provide remote support and participate in on call rotation
• Maintain and create Network Operations Center related documentation
• Ability to work a rotating schedule as needed on either 1st or 2nd shift during the hours of (7am-12am)
Desired Skills:
• Strong teamwork and interpersonal skills
• Ability to develop effective working relationships with all levels of personnel
• Strong client-service orientation and focus
• Solid written, verbal, and presentation skills
• Self-motivation, and problem solving skills
• Knowledge of IT Infrastructure Library (ITIL)
• Willingness to flex work-hours within/beyond typical workday as well as participation in sharing the On Call duties is expected.
• Experience with Cisco networking equipment
• Netapp SAN
• Cisco / Dell Servers
• Windows Server 2012 and higher
• Red Hat Enterprise Linux – 6 and higher
• VMware Server Virtualization
• Enterprise Backup and Recovery Systems
• Scripting and Automation