Job ID: MI-142538 (912590514)
Hybrid/Local (Lansing ONLY 2hr) Network/Telecom Engineer (15+) with UCCX/CUCM/CUC, call Routing, call center agent/supervisor, L2/L3, Telephony experience
Location: Lansing, MI (DTMB)
Duration: 12 Months
Position: 1
Resources will be working on a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Skills:
Cisco Unified Contact Center Express (UCCX): 5+ years
Cisco Unified Communications Manager (CUCM): 5+ years
Cisco Unity Connection (CUC): 5+ years
Job Description:
CTO – Senior Systems Engineer – Job Description
DTMB Network Services is seeking a Senior System Engineer resource to provide design, engineering,
technical, implementation support, process design and service design package documentation for the
Cisco Unified Contact Center Express (UCCX). There are enhanced call routing & call center
agent/supervisor functional requirements that require a skilled technical engineering resource. This
resource will provide Level 2 and 3 technical support, training and knowledge transfer to the Telephony
Services staff. In addition, this resource will provide engineering and technical support for the Cisco
Unified Communications Manager (CUCM) and Cisco Unity Connection (CUC).
202307 MI RTR Hybrid (3) (1) (1) (1).docx
Updated MI Cover Sheet (3) (1) (1) (1).docx