Job ID: FL-RFQ-023-24/25 (910090130)
Hybrid/Local Ivanti Neurons Service Manager Consultant (ITIL) with middleware, financial, Lottery systems, ITSM, ITAM, Asset Management experience
Location: Tallahassee, FL (Department of the Lottery)
Duration: 12 Months
1.3 PREFERED ABILITIES AND KNOWLEDGE
a. Ability to exercise independent judgment.
b. Knowledge of Lottery Systems Preferred.
c. Working knowledge of data processing principles and terminology.
d. Ability to organize and prioritize tasks.
e. Ability to keep immediate supervisor informed of pertinent information relating to job responsibilities.
f. Proven experience implementing Ivanti Neurons Service Manager solutions, with at least one successful
implementation in a financial institution.
g. Strong understanding of IT service management best practices and frameworks (ITIL, ITSM).
h. Technical proficiency in Ivanti Neurons Service Manager, including configuration, customization, and
integration with other IT systems.
i. Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
1.4 Additional Preferred Qualifications:
a. Experience implementing other Ivanti Neurons components (ITAM, Asset Management).
b. Knowledge of financial services industry regulations and compliance requirements.
c. Certification in Ivanti Neurons Service Manager or ITIL.
General Characteristics
We are seeking a highly skilled Ivanti Neurons Service Manager Implementation Specialist to lead the
successful implementation of the Service Manager component. The ideal candidate will have a proven track
record of implementing Ivanti Neurons Service Manager solutions. This role will be instrumental in ensuring a
smooth transition to Ivanti Neurons and optimizing its capabilities to meet the unique needs of our IT
environment.
Education:
Bachelor’s Degree in Computer Science, Information Systems, or similar. Or equivalent work experience.
Experience:
A minimum of 3-5 years of programming/systems analysis experience with emphasis in applications and systems
architectural design and development, database, and middleware technologies.
Complexity:
Intermediate professional level role. Works on projects of moderate to high complexity within one or more
development environments. Works on multiple programs/systems as a project team member. Considered a
subject matter expert for a single program/system. May coach more junior technical staff.
1.2 POSITION RESPONSIBILITIES
The Consultant’s responsibilities include, but are not limited to, the following:
a. Oversee the entire implementation process of Ivanti Neurons Service Manager, ensuring adherence to
project timelines and budgets.
b. Demonstrate expertise in implementing Ivanti Neurons Service Manager solutions within the financial
services industry, understanding the specific requirements and challenges of this sector.
c. Service Manager Configuration: Configure Ivanti Neurons Service Manager to align with our client’s IT
processes, policies, and best practices.
d. Business Requirements Gathering: Collaborate with business partners to identify service request ideas,
gather requirements, and prioritize implementation efforts.
e. Technical Coordination: Work closely with development, DBA, core, networking, infrastructure, RPA, digital
banking, and facilities teams to ensure seamless integration and optimization of Ivanti Neurons Service
Manager.
f. Create incident categories, define analyst teams, and establish effective incident workflows.
g. Request Management: Develop request offering categories, verify request and incident workflows, and
ensure proper email communication and SLA adherence.
h. Implement security measures to restrict access to Ivanti Neurons Service Manager within the client’s
network and ensure compliance with industry regulations.
i. Create user-facing documentation for common issues, analyst documentation for assigning and completing
requests/incidents, and review existing documentation.
j. Verify the effectiveness of problem management and incident linking processes.
k. Ensure accurate asset linking when creating incidents.
l. Enhance the user experience by creating forms for helpdesk agents, ensuring correct location imports, and
addressing issues with active service request visibility and request completion notifications.
F-Resume-Self-Certification-Form.docx