Job ID: VA-704518 (94690314)
Hybrid/Local IT Trainer (CAP/CDMP/ED Tech) with instructional design, MS 365, videos, software/hardware troubleshooting, MDM, data analytics and PM experience
Location: Richmond, VA VDH
Duration: 12 months
*local candidates needed due to onsite work requirement
*Candidates must be able to work ONSITE in Richmond, VA up to 3+ days each week, NO exceptions.
skills:
Bachelor’s degree in Education, Management Information Systems, Communications, Business or related field.Required4Years
Knowledge of adult learning and instructional designRequired3Years
Knowledge of adult learning and instructional design General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook,Required3Years
Experience leading building training materials such as videos, presentations or job aidsRequired3Years
Experience troubleshooting hardware and software – hands-on or from a help deskRequired3Years
4+ Years of related professional experienceRequired4Years
3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.)Required3Years
Must be a self-starter and a team player with a positive attitude.Required3Years
Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate.Required3Years
Microsoft Office Specialist Certification – Associate or AboveHighly desired2Years
Certified Analytics Professional (CAP) Certification – Associate or AboveHighly desired2Years
Certified Data Management Professional (CDMP) – Associate or AboveHighly desired2Years
ED Tech Certification – Other Teaching Certifications that May be applicable.Highly desired2Years
Excellent written and verbal communication skillsHighly desired2Years
Excellent attention to detail.Highly desired2Years
Excellent project management skills and ability to manage multiple priorities.Highly desired Years.
The agency has a need for trainers with Information Technology related skills in each VDH Region to assist employees with knowing what products are available to them and how best to use them in their daily tasks.
VDH has determined that there is a need for regional trainers throughout the Commonwealth to assist with information technology user training. Training will consist of Microsoft 365, Hardware, Data Analysis and Software basics as well as new technologies rolled out by OIM. There is a need for a point person in each VDH region to guide employees and provide training that will make them more efficient in their job tasks.
Job duties consist of but not limited to:
Determine skill gaps and training needs in consultation with district, regional, and OIM staff.
Communicate skill gaps and training needs to the Office of Information Management and within the regional training team to best develop learning strategies, content, and delivery that best fits the needs of the users
Demonstrate servant leadership through collaborative strategic and tactical planning to achieve holistic goals.
Create and curate training materials
Deliver trainings and offer follow-up support for ongoing learning
Coach staff through troubleshooting computer hardware and software issues
Advise staff regarding choosing applications and databases for their needs
Respond to VDH IT Service Portal Tickets for training related requests
Travel once a month to provide on-site training, if necessary
Provide office hours for impromptu training requests.
Required Basic Qualifications.
Bachelor’s degree in education, Management Information Systems, Communications, Business or related field. Work experience in lieu of education can be accepted at hiring manager’s discretion.
Knowledge of adult learning and instructional design
General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings, and more.
Experience leading building training materials such as videos, presentations or job aids.
Experience troubleshooting hardware and software – hands-on or from a help desk.
4+ Years of related professional experience
3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.)
Drives performance. Holds self and others accountable. Delivers results first time right. Never settles for status quo. Willing to have tough conversations. Asks for feedback and takes action to improve.
Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.
Must be a self-starter and a team player with a positive attitude.
Ability to coach and influence internal key stakeholders.
Preferred Qualifications
Microsoft Office Specialist Certification – Associate or Above
Certified Analytics Professional (CAP) Certification – Associate or Above
Certified Data Management Professional (CDMP) – Associate or Above
ED Tech Certification – Other Teaching Certifications that May be applicable.
Excellent written and verbal communication skills.
Excellent attention to detail.
Excellent training and facilitation skills.
Excellent project management skills and ability to manage multiple priorities.