Job ID: GA-750393 (94291104)
Hybrid/Local Instructional Designer/Trainer with O365, storyboarding, audio/video scripts, Adobe Captivate, TechSmith Camtasia, Articulate 360/Storyline, Oracle/Workday LMS and ServiceNow experience
Location: Atlanta GA(GDOT – IT App)
Duration: 8 months
Skills:
Microsoft Office and Office 365 applications Required 5 Years
BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required 4 Years
Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. Required 4 Years
Excellent verbal and written English language communication, presentation, and teaching skills Required 5 Years
Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes Required 1 Years
Work experience in developing role-based end user training content for IT applications/systems Highly desired 4 Years
Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts Highly desired 2 Years
Adobe Captivate Highly desired 2 Years
TechSmith Camtasia Highly desired 2 Years
Articulate 360/Storyline Highly desired 2 Years
Microsoft Teams Highly desired 1 Years
Work experience with maintaining training records within an LMS Highly desired 1 Years
Oracle LMS/Workday LMS Nice to have
Familiarity with ServiceNow Nice to have
Job Description:
The Georgia Department of Transportation (GDOT) is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. Details on District locations can be found here: https://www.dot.ga.gov/GDOT/Pages/GDOTDistricts.aspx
The job will be to deliver IT training to GDOT staff (adult learners) on custom GDOT IT developed and Commercial-Off-The-Shelf (COTS) applications. GDOT will train the candidate in these products. Candidates will deliver training for desktop, web, and mobile applications. Candidates will work with GDOT users to identify training needs, courses, and content. Candidates will publish training schedules/course offerings within GDOT Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidates will send and review training surveys to obtain feedback to improve training delivery and GDOT IT products. Candidates will collaborate/develop relationships with GDOT business units to increase class enrollments and address technical needs. Candidates will also facilitate vendor or contractor delivered training.
The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidates will engage technical staff to develop training content.
GDOT highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.
Candidates will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
Candidates will be working as a team member within the IT organization of GDOT and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.
Core Competencies:
Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
Content Development: Produces high quality training content quickly with minimal rework.
Communication: Routinely and effectively communicates with GDOT learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a “can-do” or “team player” attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet GDOT business needs, offer the complete course catalog, and schedule classes equitably across Districts.
Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrollments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving GDOT IT goals/objectives.
Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
Travel: Able and flexible in travelling to conduct scheduled on-site training.
Responsibilities:
Adheres to the priorities, procedures, objectives, and guidance of their GDOT Team Leader and IT management.
Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
Learns and maintains knowledge of GDOT IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
Ensures training environments and data are ready prior to training classes.
Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrollment.
Reserves conference rooms/equipment, confirms enrollments before travel, makes appropriate travel arrangements, and travels safely.
Conducts online training using Microsoft Teams and on-premise training in conference rooms/computer labs.
Provides an engaging, interactive, and positive learning experience to learners.
Maintains professionalism and order within the classroom to complete course objectives.
Completes enrollments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Send out surveys.
Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
Reviews and updates training materials and documentation.
Produces effective training content suitable to the course audience. Publishes course materials as needed.
Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.
Work Terms and Conditions:
Local candidates only
8 Hour workdays on a fixed schedule (i.e. not a flex-schedule), starting no earlier than 8:00 AM Eastern Time, Monday – Friday, 40 hours per week.
GDOT has NOT specified a number of days onsite vs remote. However, local candidates able to come in office will be preferred over out of state candidates (i.e. remote worker). GDOT prefers candidates who can demonstrate they have the capability to work a hybrid work schedule which is a combination of remote and in-office work. Candidate capacity (i.e. days they could come into the office) to work a hybrid work schedule will be discussed during interviews.
The candidate will follow all applicable State of Georgia and GDOT policies, procedures, standards, guidelines, and accepted best practices.
The position end date is set for the end of the GDOT Fiscal Year. GDOT may exercise the option to renew contracts in one-year increments. Several successful consultants have continued working for several years with contract extensions. However, GDOT is under no obligation to extend contracts and may terminate employment at any time.
When teleworking or working remotely, consultants must have suitable internet connection and environment to comply with GDOT telework policies.
GDOT will reimburse authorized travel expense lodging and meals. GDOT will reimburse authorized travel use of a personal vehicle. Any travel expenses to start work or relocate to Georgia or will not be reimbursed. All travel expense reimbursement shall be in accordance with State Accounting Office Travel Policy: https://sao.georgia.gov/travel/state-travel-policy
The Department has 13 holidays. candidates are not allowed to work nor make up any time for those holiday weeks without management’s approval. Candidates are not to take extended leave during their first year of service (e.g. greater than 1 week).
A GDOT cell phone and laptop will be provided. All state equipment shall be used in accordance with State and Georgia DOT policies/procedures.
Candidates should be able to maintain a personal credit card for any expenses. Georgia DOT will not provide advance payment on expenses and will only reimburse authorized expenses.
Candidates should maintain a valid driver license, be capable of driving/operating a car, and be able to use personal car for travel. GDOT will not provide a vehicle or other transportation for work related travel.
Candidates should be able to stand, stoop, kneel, lift, etc. to set up training rooms, transport course materials.
GDOT does not provide free parking. All routine commuting expenses are the responsibility of the candidate. Authorized travel expenses will be approved.