Job ID: CT-Public Safety Agency Coordinator (95890102)
Hybrid/Local Helpdesk/HR Analyst with onboarding/recruitment, marketing/sales and government experience
Location: Hartford CT (CJIS)
Duration: 12 months
Required Skills/Experience
The individual must be:
A Self-starter, dependable, and must possess exemplary work ethic
Excellent time management. Must be able to meet aggressive deadlines without excuses.
Focused, not easily distracted. Can work without being micro-managed.
Experienced working on onboarding and/or recruitment teams
Very Important: Experience working as a team player who also boldly rises to the occasion to create appropriate untapped onboarding opportunities and mitigations for onboarding challenges
Not afraid to think creatively “outside-of-the-box” while respecting proper protocols such as paramilitary protocols
Highly cooperative and able to develop positive working relationships with others. Must have experience working well with project and program managers.
Comfortable speaking to customers and communicating in a respectful and professional manner
Able to demonstrate a very strong working knowledge of MS SharePoint, Word, PowerPoint, Outlook, Teams, and Excel during the interview process
Understanding of onboarding stakeholders in a new technology implementation
Able to Deliver CISS presentations and demos with flexibility if any changes, issues, concerns, or questions occur suddenly
2 to 4-year college graduate (or commensurate work experience related to this position is acceptable)
Excellent and have error-proofed writing skills (limited to no spelling/grammatical/punctuational/etc errors)
Desired Skills / Experience
Experience working in a Law Enforcement, Criminal Justice, or government setting
Experience working in sales, customer service support, and/or training for 3 or more years
Familiarity with corporate-like marketing/sales principles while balancing being in a government environment
Resides in the State of Connecticut
Travel
Does this position require travel?
Candidate may be expected to travel within the state of Connecticut to offsite meetings/trainings after Coronavirus restrictions are lifted, in accordance with safety protocols.
Any and all travel that could be involved with this position will not be reimbursed by CJIS-CT or the State of CT. Travel reimbursement is the responsibility of the Consultant to negotiate with their respective vendor.
Specific Services Required
Provide stellar customer service to individual police department and criminal justice agency stakeholders (“stakeholders”) who have CISS user accounts:
» Properly respond to questions, issues, concerns, and ideas of police department and criminal justice agency staff members
» Regularly follow up with CJIS-CT Onboarding Team (Onboarding liaisons, Onboarding Scheduling Coordinator, and Manager) and customers before, during, and after the onboarding process; ensuring Criminal Justice and Law Enforcement customer needs are not neglected, forgotten, ignored, or delayed
» Create PPT presentations to present statistics and mitigations for onboarding challenges and onboarding progress
» Document relevant processes to ensure standardized onboarding coordination, using Microsoft 365 and other relevant products
» Internally audit, document and monitor Police Department and Criminal Justice Agency progress and statistics to determine how CJIS-CT can better serve stakeholders or assist stakeholders with increasing their CISS usage and trainings
Effectively work with the onboarding of police departments and criminal justice agencies (“stakeholders”)
» Able to meet CJIS-CT’s onboarding quota without excuses
» Accurately represent the voice of the CJIS-CT Onboarding Team and understand/empathize with the voice of current and prospective agency stakeholders
» Reach out to agency contacts to find and identify (new and updated) potential users to be trained for CISS Search
» Reach out to agency contacts to find and identify who should no longer have access to CISS Search
» Schedule training and follow up before, during, and after training to guarantee a successful training experience for each user
» Respond to learners needs before, during, and after training sessions
» When encountering issues and risks, will always ideate possible mitigations for them
» Educate agency stakeholders about the onboarding process and CISS application while helping to drive the CISS value for customers
» Help to create a criminal justice integrated family environment where prospective agency stakeholders become CISS users and current agency CISS users become evangelists of the CISS application
» Properly follow up with CJIS-CT public safety liaisons during the onboarding process of an agency before or during an imminent risk
» Respectfully and aggressively pursue and follow up with needed stakeholders to engage them into beginning and continuing the onboarding process
» Ensure Public Safety Liaisons are consistently booked for training
» Serve as backup CISS Trainer, if needed
» Perform other duties as assigned by the CJIS-CT Executive Director or CJIS-CT Program Manager
Covendis Standard Resume Template.docx