JOb ID: VA-740698 (98090715)
Hybrid/Local BA/Instructional Designer (12+) with Systems Analyst Artifacts/RFCs/RACI/user manuals/risk/release management, Ivanti Service Manager, Change Management tools, ServiceNow, CMDB/Configuration Management Database, ITIL, Power BI, SharePoint, Visio and Training Materials experience
Location: Richmond, VA (VDOT)
Duration: 12 Months
Position: 1(2)
Skills:
Experience Delivering Business and Systems Analyst Artifacts Required 10 Years
Must have exceptional written and oral communication skills Required 10 Years
Experience with Ivanti Service Manager or Change Management tool(i.e. ServiceNow) Highly desired 2 Years
Familiar with ITIL framework and processes Highly desired 2 Years
Experience with Power BI Required 2 Years
Experience with SharePoint Required 2 Years
Experience with Microsoft Office Required 5 Years
Experience with Visio Highly desired 2 Years
Experience with Creating Training Materials Highly desired 2 Years
Description:
Process Normal, Standard, Emergency, RFCs by working with ITD Developers, DBAs/SE, Managers and executives regarding Change Management process. Monitoring the End to End CM process to assess, control and track RFCs. Provide user support to Change Management Tool Users by creating training plans, requirements, knowledge transfer, and other CM system changes. Provide support for the Ivanti Upgrade Projects. Write and manage diverse documentation: presentations, impact analysis, implementation plans, training plans, policies and procedures, traceability and RACI documents, user manuals, risk assessments, communication, release management, and other on-demand documentation. Create and Manage Communication Distribution. Facilitate change announcements, gather reporting metrics and create BI reports, create and manage Change flowcharts and process maps to illustrate the CM end-to-end processes. Assist with the management of the Configuration Management Database (CMDB) including facilitating audits.