Job ID: MI-140781 (97090313)10AM
Hybrid/Local AWS/Cloud Analyst with ITSM, PaaS, Python, Bash, EC2, S3, SQS experience
Location: Dimondale, MI (DTMB)
Duration: 12 Months
– Position location: Dimondale, MI. Resources will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week (Tuesdays and Wednesdays are required onsite days)
– Local candidates only. Candidates must be located in the State of Michigan at time of submission.
Skills:
Experience in a professional office environment Required 2
Experience developing IT infrastructure reports Required 3
Development of script-based solutions for infrastructure provisioning and automation Required 4
Resolving ITSM ticketing at a tier-2 level Required 3
Producing internal operations documentation Required 3
Deploying PaaS within public cloud space Required 2
Project management skills and knowledge in project management and related methodologies Required 1
Bachelor’s degree within an information technology focus Required 1
Master’s degree within an information technology focus Preferred 1
Identity management and role-based access control administration Required 1
Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; a
Master’s degree is preferred.
Experience: 1-3 years of experience in technical support, preferably in an AWS environment.
Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking
concepts, and troubleshooting methodologies specific to AWS. Experience with scripting
languages (e.g., Python, Bash) for automation.
Soft Skills: Excellent communication skills, both written and verbal; strong analytical and
problem-solving abilities; and a customer-focused attitude.
Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.
Position Overview:
As a Cloud Support Analyst specializing in AWS, you will be essential in ensuring the efficient operation
of our AWS cloud services. You will serve as the first point of contact for customers facing issues with
AWS infrastructure and applications. This position requires strong technical expertise, excellent
communication skills, and a customer-centric approach.
Key Responsibilities:
Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests,
troubleshooting issues within the AWS ecosystem.
Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly
while maintaining high levels of customer satisfaction.
Script Development: Create and maintain script-based solutions (using tools like Python, Bash,
or AWS CLI) for automating infrastructure provisioning and management tasks.
Documentation: Maintain accurate records of support requests, solutions, and relevant
technical documentation to enhance the knowledge base.
Customer Interaction: Communicate effectively with customers, understanding their needs and
providing clear updates throughout the support process.
Collaboration: Work closely with architecture and application support teams to escalate and
resolve complex issues, contributing to overall service improvement.
Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security,
reporting any anomalies or trends to management.
Updated MI Cover Sheet (1).docx