Request ID:BL-10529-1 (98290829)A
Hybrid Endpoint Engineer/Windows Admin with Print Server admin, Defender, Active Directory, Intune, iOS, VMWare Horizon View/vCenter, HP Security Manager, PrinterLogic, Azure Virtual Desktop, MDT, Quest Kace, Autopilot and ServiceNow experience
Location:Columbia, SC
Qty:2
Duration:10 Months Hrs/Wk:40.00
Remote Work Availability:75%
75%- CANDIDATES WILL BE REQUIRED TO REPORT ONSITE AS NEEDED TO COMPLETE TASKS WHEN NECESSARY. MAY BE REQUIRED TO REPORT TO A SITE OUTSIDE OF COLUMBIA 1X A MONTH
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
– Ability to communicate and gather technical requirements from customers.
– Ability to maintain positive working relationships with staff, users, management, vendors and other officials
– Ability to clearly document processes and procedures for knowledge transfer to other staff
– Working knowledge for administering print queues on a Windows Print Server
– Working knowledge for troubleshooting complex issues with Windows 10 including Defender for Endpoint and Microsoft Apps including Teams and OneDrive
– Working knowledge for managing file permissions on network drives using Active Directory groups and troubleshooting issues related to network drive mapping and permissions
– Working knowledge for migrating large amounts (>100TB, >2000users) of network drive data to OneDrive and Teams sites
– Working knowledge using Microsoft Intune to deploy secure configurations including Defender for Endpoint settings
– Working knowledge for using Intune to configure iOS-based mobile devices
– Working knowledge for securely configuring printers based on industry standards and benchmarks
– Working knowledge for administering virtual desktops on VMware Horizon View and VMware vCenter
– Working knowledge of Windows Server OS
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
– Working knowledge for deploying and managing HP Security Manager
-Working knowledge for administering PrinterLogic
– Working knowledge for administering Azure Virtual Desktops and Azure Windows Virtual Desktops
– Working knowledge and experience using Microsoft Intune for deploying software and making it available through Company Portal
– Working knowledge for administering Microsoft Deployment Toolkit to deploy images with up-to-date drivers
– Working knowledge for using Quest Kace to develop reporting and deploy software and driver patches
– Working knowledge for using Intune to configure iOS-based mobile devices
– Working knowledge configuring Microsoft Autopilot to provision workstations
– Working knowledge for deploying Defender for Endpoint to large complex environments (>2000 users)
– Working knowledge of Apple Business Manager
REQUIRED EDUCATION/CERTIFICATIONS:
A bachelor’s degree in information technology systems, computer science, or related field and 5+ experience in Information Technology or related area. Experience in lieu of degree is acceptable.
PREFERRED EDUCATION/CERTIFICATIONS:
CJIS Certification will be a requirement of employment, this training is provided by the State of SC after a successful background check is completed.
Experience
Database PlatformsMS System Center – Endpoint Protection (SCEP)No1ExpertCurrently Using4 – 6 Years
Desktop/PC Support• Proficiency configuring and troubleshooting Windows operating systems in a client/server environmentNo1ExpertCurrently Using4 – 6 Years
MiscellaneousAbility to deal effectively with the needs of technical peers, technical and user management, users, vendors, and staff members, and to communicate clearly and effectively in spoken and written formNo1ExpertCurrently Using4 – 6 Years
Operating Systems/APIsiOS DevicesNo2AdvancedWithin 6 Months2 – 4 Years
Operating Systems/APIsVMWareNo1ExpertCurrently Using4 – 6 Years
Operating Systems/APIsWindows Server OSNo1ExpertCurrently Using4 – 6 Years
Packaged ApplicationsServiceNowNo1ExpertCurrently Using4 – 6 Years
Program ManagementChange ManagementNo1ExpertCurrently Using4 – 6 Years
Program ManagementCustomer relationship management (CRM)No1ExpertCurrently Using4 – 6 Years
SpecialtiesMicrosoft IntuneNo2AdvancedWithin 6 Months2 – 4 Years
SCOPE OF THE PROJECT:
Under limited supervision, the employee performs service enhancement tasks for endpoint solutions based on guidance from vendors and the endpoint eng
ineering team. Employee conducts software upgrades and installs new and enhanced software within the environments. Employee must be able to research and recommend upgrades and enhancements of endpoint related solutions. Employee must consult with vendors on configuration changes and troubleshoot both customer and Department of Technology endpoint related issues. Employee will work with Department of Technology customers to provide training on endpoint related solutions. Employee must follow all established procedures including Change Management. Employee must maintain good relations with agency management and officials, vendors, and users.
DAILY DUTIES / RESPONSIBILITIES:
– Monitors Service-Now for help desk tickets pertaining to the Managed Workstations Services and addresses them as needed. Escalates tickets to other teams or vendors as appropriate.
– Assists with service enhancement projects in conjunction with project managers, endpoint engineers, other technical teams, and vendors
– Serves as technical lead on endpoint related projects
– Documents procedures for other team members and technical teams
RTR – SoSC IT Temp Solicitation_Attachment .docx