Job ID: VA-694986 (94291013)
Hybrid Desktop Support Engineer with asset management, ITIL, ticketing experience
Location: Richmond VA ELECT
Duration: 3 months
HYBRID – At least 3 days/week ON-SITE. LOCAL CANDIDATES ONLY
Skills:
Windows desktop support required.Required3Years
Experience installing/troubleshooting hardware and softwareRequired3Years
Experience with an asset management systemRequired3Years
Microsoft, ISACA or Information Technology Infrastructure Library (ITIL) certificationDesired3Years
Provide 1st level support to ELECTs proprietary Voter Registration System and other ELECT systems
* Administer access to ELECTs systems
* Provide deskside support to ELECT staff, to include hardware and software installation/troubleshooting
* Answer System Support hotline to provide technical support and direction
* Maintain ELECTs technical knowledge base, including updating and creating knowledge base articles
* Maintain Agency assets via ELECTs asset management system
* Possess exceptional customer service skills
* Manage ticket queues, and following up on open tickets
* Assist with special projects as needed
* Perform other support related tasks as assigned
* Ability to relay technical information to non-technical users
