Job ID: VA-621868 (92890213)
Helpdesk Analyst with user and application support experience
Location:Richmond VA (VDH)
Duration: 3 months
Interview:In-person Only
Skills Required:
Experience with customer service in an IT environment. Knowledge of helpdesk procedures supporting technology requests.Required1Years
Experience with IT systems access practices and procedures. Technical assistance for users with system access issues.Required1Years
A degree in IT Security or computer science preferred.Desired1Years
This position will serve as an entry level resource for system access requests and access resets that supports VDH Vital Records Electronic Death Registry System. Technical assistance for computer system users have system access issues. Determine request type and resolves through use of statewide ticket system or internal agency. Responds to telephone calls, email and personnel requests for technical support. Provide customer support for system access for Electronic Death Registry System.