Job ID: NC-678691 (99090401)
Govt ServiceNow Admin/Developer with Agile, ATF, JavaScript, HTML, XML, Web Services, UI experience
Location: Raleigh NC (NCDIT)
Duration: 12 months
Positions: 1 (1/2)
Minimum Qualifications:
•Bachelor’s degree in Computer Science, Information Systems, or a related field
•3-5 years of experience in service management technology, specifically supporting the processes and administration of ServiceNow
•Experience designing and deploying web-based end user self-service portals
•Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services
•Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts
•Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data
Preferred Qualifications:
•Experience working in the governmental sector (local, state, or federal)
•Experience successfully implementing ServiceNow in a diverse mid-to-large sized organization
•Experience performing continuous improvement initiatives for processes and services
•Strong knowledge and familiarity with Agile development
•Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience
•Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations
•Ability to obtain a security clearance with FedRAMP administration standards
Knowledge, Skills, Abilities and Competencies:
•Decision Quality
•Problem Solving
•Directing Others
•Hiring and Staffing
•Drive for Results
•Organizational Agility
•Building Effective Teams
•Motivating Others
SkillRequired / DesiredAmountof Experience
Experience working in the governmental sector (local, state, or federal)Required1Years
Experience successfully implementing ServiceNow in a diverse mid-to-large sized organizationRequired1Years
Experience performing continuous improvement initiatives for processes and servicesRequired1Years
Strong knowledge and familiarity with Agile developmentRequired1Years
Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audienceRequired1Years
Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those resultsRequired1Years
Produce unambiguous, comprehensive, and accurate interpretations of analysisRequired1Years
Ability to obtain a security clearance with FedRAMP administration standardsRequired1Years
ServiceNow Administrator/Developer position provides support for, and administration of, the ServiceNow platform provided by the NC Department of Information Technology (NCDIT) as part of a team of ServiceNow professionals in support of the NCDHHS.
ServiceNow Administrator/Developer position is housed in NCDIT. This role provides platform and application support for ServiceNow as part of a team of ServiceNow professionals and business stakeholders dedicated to NCDHHS agency needs. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the NCDIT ServiceNow platform owner but receives direct supervision from the NCDIT platform architect assigned to the NCDHHS project.
Duties and Responsibilities:
•Administer the ServiceNow platform at a foundational and application level
•Perform any necessary enhancements, upgrades, or maintenance on the platform
•Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance
•Handle all enhancement requests and project development work
•Work with developers on the next stage processes for the platform
•Be able to gather business requirements, analyze, and translate into technical documentation and development
•Monitor application performance and analyze code
•Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions
•Establishing user journeys and creating the user stories to support the design and configuration of the platform
•Supporting the iterative configuration of platform and supported applications, engage stakeholders to conduct reviews through joint design sessions
•Proactively researching and suggesting enhancements to existing engagements
•Develop and implement fixes for bugs and issues found in ServiceNow production
•Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices
•Build and maintain Automated Test Framework (ATF) as part of all major development work
•Execute data mapping and bulk data imports/updates when necessary
•Participate in after-hours on-call rotation for platform support