Job ID: MI-90399 (912590812)6P
Genesys IVR Developer with NICE-InContact, Siebel, .net, Web Services, VXML, C#, WebAPI, JSON, call flows/chat, SIP, CTI, SMS experience
Location: Lansing MI (DTMB-MiECC)
Duration:12 months
Positions: 2 (1/2)
Top Skills & Years of Experience:
7 Years Experience
-Experienced in developing solutions, following design documentation, and use cases, unit testing, debugging IVR code.
-Experience with Java, .NET, Web Services, and VXML is necessary to perform application development and support.
-Strong API development skills, including C#, XML, WebAPI, JSON, .NET Core 3, SQL Server as well as Middleware & Enterprise API management tools.
Interactive Voice Response (IVR) Specialist – 7+ Years of Experience
Required Skills:
IVR Customization, Java, Genesys, NICE-InContact, Siebel, IVR, SUITE, Contact Centers, Workflow, and Reporting. State of Michigan agencies, systems, policies, and standards experience strongly desired.
This role requires the following:
-Experienced in developing solutions, following design documentation, and use cases, unit testing, debugging IVR code.
-Experience with Java, .NET, Web Services, and VXML is necessary to perform application development and support.
-Strong API development skills, including C#, XML, WebAPI, JSON, .NET Core 3, SQL Server as well as Middleware & Enterprise API management tools.
-Respond to client email questions and requests/tickets regarding the software application architecture and integrations in the contact center technologies (Siebel, Genesys, NICE-inContact, Nuance, SEAH FileNet Connector, Virtual Hold, Active Directory, Salesforce, SAP, MiDAS, Mainframe, Filenet, MARCS, Clarity, Oracle, SQL Server).
-Develop call flows and build IVR solutions.
-Experienced working with Session Initiation protocol (SIP), SIP Trunks and their interface to IVR Servers, and/or Media Gateway Servers and Cisco Telephony API’s for CTI.
-Genesys Developer with strong understanding of CTI (Computer Telephony Integration), customer contact center environment, Genesys as a middleware component.
-Experience on Genesys Inbound Voice solution. Experience with Genesys Interaction Workspace/Desktop application development for customizations.
-Should be an individual contributor.
-Creates automated testing scripts as required for IVR’s.
-Works with the Architecture team to design, develop, and deploy APIs, consume APIs.
-Understand business requirements with the ability to translate to technical requirements.
-Prepare design documents based on business requirements for the application development.
-Optimize performance and provide maintenance support on new and existing applications or web service components.
-Troubleshoot and provide necessary bug fixes related to client and user reported issues.
-Comfortable in conducting presentations and participate in knowledge sharing sessions with other members in the team.
-Knowledge of security principles / best practices including experience with OWASP, OAuth, SAML and/or related backend services.
-Ability to work both independently, and as part of a team of technical and non-technical colleagues.
-Strong written and verbal communication skills.
-Complete understanding of SDLC management practices and methodologies with emphasis on Agile Scrum development methodology.
-Strong attention to detail with outstanding problem-solving skills.
-Extensive analytical thinking and problem-solving skills.
-Supports working in an agile and/or waterfall team environment.
-Detailed oriented, data-centric and possess a desire to deliver high quality support.
-Experience in IVR development and design.
-Experience in Call flow design, Chat design and integration to backend systems using application program interfaces (API).
-Experience ins Skills based routing design and implementation for voice, chat, and SMS contact center technology.
-Experience with on-premises and cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure.
-Provides hands-on application support of technologies and processes to support proof-of-concept development and review of critical systems.
-Provides support and escalation after business hours and weekends as required.
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