Job ID: NC-619348 (95090326)
Desktop Support/Windows Upgrade Engineer with AD, DNs, File/Print Services, Office 365/O365, McAfee Endpoint Encryption, MDT/SCCM and LAN Desk experience
Location: Raleigh, NC (NCDES)
Duration: 6 months
Interview: In Person only
Skill Required / Desired Amount of Experience
Ability to relay technical information to both technical and nontechnical personnel Required 2 Years
Ability to lift/ move minimum of 30 lbs. Required
Ability to work in flexible environment based on customer scheduling requirements Required
Microsoft – Windows Desktop Operating Systems versions 7 and 10 Required 2 Years
Microsoft – Windows Server Systems and their component roles (AD, DNS, File/ Print Services) Required 2 Years
Microsoft – Active Directory (AD) Required 2 Years
Microsoft – Office 365 Account Management Required 2 Years
McAfee Encryption and Antivirus Software Required 2 Years
Troubleshooting basic application issues such as Office and other third-party software Required 2 Years
Experience with Microsoft Deployment Toolkit (MDT) and LAN Desk Nice to have 2 Years
NC Division of Employment Security (DES) is looking for assistance with replacing and upgrading systems from Windows 7 to Windows 10. The primary function of this position will be to configure and upgrade laptop and desktop computers. The technician must possess experience working with Windows 7 /10. Knowledge of various Microsoft solutions, LAN/WAN administration and overall systems administration. The ideal candidate would be a professional, detail oriented and self-motivated individual who excels at completing tasks successfully and efficiently. Project length 6 months. There are two vacancies on this posting.
Responsibilities:
• Actively participate in planning, coordinating, and implementing Windows operating systems and applications for end users • Set up, configure and add all required hardware during upgrade.
• Provide technical support to end users after migration as needed. • Ability to troubleshoot and communicate escalations to senior resources
• Assist with asset management – tagging and tracking of inventory (5%)
Qualifications Required:
• Ability to relay technical information to both technical and nontechnical personnel
• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills
• Must possess excellent time management skills
• Must possess strong customer relations skills.
• Lift / move 30 lbs.
• Ability to work in flexible environment based on customer scheduling requirements
Experience and Technical Skills:
• Microsoft – Windows Desktop Operating Systems version 7 and 10
• Microsoft – Windows Server Systems and their component roles (AD, DNS, File/Print Services)
• Microsoft – Active Directory (AD)
• Microsoft – Office 365 Account Management
• McAfee Encryption and Antivirus Software
• Troubleshooting basic application issues such as Office and other third-party software
Experience with Microsoft Deployment Toolkit (MDT), LANDesk a plus
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