Job ID: NC-592018 (94190517)
Desktop Support Technician with Windows, hardware/applications/OS/Peripherals, networking, helpdesk/incident management and troubleshooting experience
Location: Raleigh NC (NCDEQ)
Duration: 6 months
Interview: In-person
SkillRequired / DesiredAmountof Experience
Knowledge of Hardware (laptops, desktops, mobile devices)Required2Years
Knowledge of Applications (MS Office, Adobe, Google Chrome)Required2Years
Knowledge of Operating systems (Windows 7 thru 10)Required2Years
Knowledge of Networking (PC’s, printers and cabling)Required2Years
Experience providing desktop support in a helpdesk environment, using a tracking system to create and resolve helpdesk ticketsRequired2Years
Effective verbal and written communication skills to consult with clients and other IT professionals to resolve technical problems and ensure client sRequired2Years
-Provide technical support for routine and non-routine issues while using the issue tracking system to communicate progress and resolution;
-configure and install new computers;
-Ensure all desktops are up-to-date with all encryption, antivirus, and firmware upgrades as necessary;
-Ensure all resolutions maintain a secure systems and network environment.
This position may, at times, participate in system integration (computer network, business management, etc.) and networking activities (server requirements analysis, troubleshooting, etc.)
-Able to lift equipment up to 35lbs.
NC_Resume_Template-AE-592018.doc