Job ID: MNCity-DS (96590926)
Desktop Support Technician with Imaging, Windows 7 to 10 migration, incident management and ServiceNow experience
Location: Minneapolis MN (City of Minneapolis)
Duration: 6 months (upto 40 hrs/week)
Positions: 1 (1/2)
References: 3
Interview: In-person (on October 3)
Criteria for Awarding Work Order
Demonstrated expertise in Imaging Microsoft OS Windows 7 & Windows 10 environments
Ability to follow structured policy and procedures in an IT environment
Previous Experience with Migrating computers from Windows 7 to Windows 10.
Demonstrated expertise in problem solving in a complex environment
Demonstrated expertise in managing incidents and requests from a ticketing system and maintain related incident resolution history and documentation
Demonstrated experience working in a team environment, showing strong internal and external customer focus, and establishing and maintaining effective relationships
Assist in maintaining hardware and systems inventories, ensuring they are kept up¬ to-date and as accurate as possible
Ability to lift and palletize heavy equipment (PCs, monitors, printers).
Available to use personal vehicle to deliver IT assets to the recipient
Assignments are:
•Assisting with the Windows 10 deployment, including but not limited to, ensuring computers within City locations are turned on, monitoring and remediating issues with the deployments.
•Execute IT Refresh activities, including but not limited to, reimaging with base image, installing all software required to utilize the computer, installing/troubleshooting driver issues, windows updates, delivering of the computer, setting up the computer, etc.
•Completing Incidents/Tasks in ServiceNow, including but not limited to, software installs, deliveries, reassignment of assets, refresh equipment past its lifecycle, general troubleshooting of IT issues, etc.
Work Environment:
•Office setting at City locations.
•Up to 40 hours per week for the duration of the services. Hours will vary; for instance, evening hours are required roughly every other day and some weekend hours may be necessary. The City shall endeavor to provide, at minimum, a week’s notice of its expectation of hours worked for the upcoming week.
•Use of resource’s personal vehicle to deliver IT assets to various local destinations.