Job ID: VA-655408 (95090706)
Desktop Support Engineer with Windows, MS Office Suite, MS Teams, Gmail, wireless and SharePoint Experience
Location: 1221 E Broad Street, Richmond, VA 23219 (VDOT)
Duration: 12+ Months
Job Description:
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, MS Teams and Gmail.Required5Years
Skill in troubleshooting tools and managing and administering desktops and wireless devices.Required5Years
Experience working with help request tracking and reporting tools.Required5Years
Ability to communicate effectively verbally and in writing with individuals and groups.Required5Years
Strong Customer Service skills that include a “customer first” attitude.Required5Years.
*local candidates strongly preferred
*interviews will be conducted via MS Teams or Google Meet.
*candidates will telework now (after coming to office to pick up laptop). Once restrictions are lifted, candidates may be required to regularly work onsite.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. The position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Preferred: Knowledge of VDOT’s computer applications and how they operate in a desktop environment. Creating and understanding Knowledge Bases.
VA-Resume_Template 655408.docx