Job ID: VA-663340 (93490920)
Desktop Support Engineer with Windows, MS Office Suite and SharePoint Experience
Location: Richmond VA (VDOT)
Duration: 8 months
Skill :
Strong customer service skills with a Customer First attitude Required 5 Years
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices Required 5 Years
Extensive skills and experience in desktop products including but not limited to Windows 10, SharePoint, Gmail, and MS Office 2016 Required 5 Years
Ability to communicate effectively orally and in writing with individuals and groups Required 5 Years
Experience in working with help request tracking and reporting tools Required 5 Years
*local candidates strongly preferred
*100% ONSITE work, working with end users within the assigned district
*MUST possess a valid driver’s license – will drive state vehicle
VDOT is currently seeking to hire an IT Support Tech to provide End User Support. Position is responsible for agency-specific end user support throughout the Richmond District.
Manage and monitor customer IT issues using helpdesk tools – VSM, Ivanti and SharePoint. Support over the phone, in person, and using remote control
Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, mobile devices and printers
Provides management with recommendations for systems and process improvements
Installs, maintains, and assist in testing and upgrading of new and existing hardware and software
Create job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, Gmail, and Office products
REQUIRED EXPERIENCE & SKILLS
Strong customer service skills with a Customer First attitude
Extensive skills and experience in desktop products including but not limited to Windows 10, SharePoint, Gmail, and MS Office 2016
Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices
Excellent research and investigative skills
Experience in working with help request tracking and reporting tools
Knowledge of IT concepts and trends and new technologies
Ability to troubleshoot hardware and software issues, and communicate solutions to customers
Ability to communicate effectively orally and in writing with individuals and groups
.
Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.
VA_ERTR-663340
Resume_TemplatePB-663340