Job ID: MS-92520 (94590917)3P
Desktop Support Engineer with helpdesk, O365/Office 365, desktoplaptop troubleshooting, software installation, Hardware Deployment, Active Directory, BMC Footprints and MAC OS experience
Location: Jackson MS (MDEK)
Duration: 36 months
Positions: 3 (3/3)
REQUIRED DEGREEBachelor’s Degree in Computer Science, Information Systems, or related field.
REQUIRED CERTIFICATION(S)A+ Certification
REQUIRED SKILLS/EXPERIENCE# YEARS
Experience working in a help desk environment 3
Experienced with providing support for O365 Applications3
Experience providing remote assistance using various platforms3
Experience in desktoplaptop repair, troubleshooting, and software installation3
Hardware Implementation and Deployment3
Active Directory Management3
Preference given to candidates with the below skills/experience. Must also meet minimum requirements.
Microsoft O365 experience
BMC Footprints Help Desk Experience
MAC OS Experience
PROJECT DETAILSThe Mississippi Department of Education has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy and ease of use for all stakeholders.
JOB DESCRIPTIONSelected candidate’s role will focus on providing all levels of support to our customer base, both remotely and onsite. Candidate will be the initial point of contact with end users requesting IT Support. Ideal candidate has experience in DesktopLaptop repair and troubleshooting, software installation, hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for O365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.