Job ID: VA-650528 (95390419)
Desktop Support Engineer with Helpdesk, Crystal Reports, SQL experience and ITIL certification
Location: Richmond, VA (ABC) (Locals only)
Duration: 2 months
Interview: Web Cam ONLY
* This position will travel to HQ (on Hermitage Rd) 30% of the time, and the remainder will be remote.
Skills:
Personal Computer Hardware Knowledge Required 5 Years
Software installs and trouble shooting knowledge and experience Required 5 Years
Tier 2 and Tier 3 Help Desk experience Required 3 Years
Crystal Reports, SQL, MS Office Suite, Required 3 Years
College graduate with degree in IT or related field Desired
ITIL certified Desired
Ability to work independently with minimum supervision. Required
Strong analytical, interpersonal and written/verbal communication skills Sound problem resolution, judgment and decision-making skills Required
Hands on experience supporting end user hardware and software problems at an advanced level. Required 5 Years
Job Description
This position will provides end user technical support for both software and hardware. Also, provide maintenance, implementation staging, reference documentation, production problem analysis, and technical support. Provides hands on user support for complex issues related to software and hardware.
Experience and Skills
3 to 5 years experience Tier II support in Information Technology Services
Experienced in analysis and problem resolution of automated systems in a multi-tiered environment. Basic knowledge and hands on experience trouble shooting and fixing IT hardware.
Skills and Abilities:
SQL
PLSQL
Experience with an ITSM tool
ITIL
Strong analytical, interpersonal and written/verbal communication skills
Sound problem resolution, judgment and decision-making skills
MS Office Proficiency (Word, Excel,)
Ability to demonstrate creative thinking
Ability to develop relationships
Ability to analyze complex processes and understand architectural issues as well as review and test automated systems.
Ability to communicate well and work independently with minimum supervision.
Strong willingness to learn new technologies, dive into challenges and take direction
Ability in problem analysis and resolution.
Preferred Qualifications
Graduation from a college or university with course work in information systems or computer science; from a community college or equivalent with course work in information systems or computer programming. Associated degree or higher is desired.
ITIL certification