Request ID:IN-8705-1 (95090328)
Desktop Support Engineer with CADD, networking, MS Windows/Office support, Active Directory, VMWare and .Net experience
Location:Columbia, SC
Duration:12+ Months (37.5 hours/week)
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
GENERAL KNOWLEDGE OF PERSONAL COMPUTER AND OFFICE AUTOMATION SYSTEMS, CADD SOFTWARE AND PROGRAMS; GENERAL KNOWLEDGE OF THE PRINCIPLES AND PRACTICES OF PERSONAL COMPUTER HARDWARE, SOFTWARE AND PERIPHERAL EQUIPMENT INSTALLATION, MAINTENANCE AND REPAIR
REQUIRES EXPERIENCE IN LOCAL AREA NETWORK SYSTEMS, INSTALLING HARDWARE, SOFTWARE AND TROUBLESHOOTING COMPUTER PROBLEMS
4+ YEARS OF EXPERIENCE IN DESKTOP AND NETWORKED SYSTEMS SUPPORT
EXTENSIVE KNOWLEDGE OF DESKTOPS, LAPTOPS, AND TABLETS
EXPERIENCE SUPPORTING THE MICROSOFT OFFICE SUITE INCLUDING EXCEL, POWERPOINT, WORD, OUTLOOK AND INTERNET
EXPERTISE IN SUPPORTING WINDOWS 7 AND WINDOWS 10
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
KNOWLEDGE OF ACTIVE DIRECTORY.
ABILITY TO REASON AND THINK LOGICALLY
ABILITY TO UNDERSTAND AND FOLLOW WRITTEN OR ORAL PROCEDURES AND INSTRUCTIONS; SKILL IN THE OPERATION OF STANDARD OFFICE EQUIPMENT; ABILITY TO ESTABLISH AND MAINTAIN EFFECTIVE WORKING RELATIONSHIPS WITH ASSOCIATES
MUST POSSESS EXCELLENT TIME MANAGEMENT, PROBLEM-SOLVING, WRITTEN COMMUNICATION, AND CUSTOMER SERVICE SKILLS
OPERATES PERSONAL COMPUTERS, TELEPHONE, AND TOOLS TO ASSEMBLE AND REPAIR PERSONAL COMPUTERS, TEST EQUIPMENT, AND RELATED EQUIPMENT
REQUIRES THE EXERTION OF 50 POUNDS OF FORCE OCCASIONALLY, UP TO 20 POUNDS OF FORCE FREQUENTLY
REQUIRED EDUCATION/CERTIFICATIONS:
A HIGH SCHOOL DIPLOMA AND EXPERIENCE IN OFFICE AUTOMATION SYSTEMS, DATA COMMUNICATIONS SYSTEM DESIGN, INSTALLATION, OPERATION, REPAIR, SALES OR MARKETING, OR PROCESSING OF INFORMATION IN A DATA PROCESSING ENVIRONMENT OR RELATED SYSTEMS. AN ASSOCIATE’S DEGREE OR A BACHELOR’S DEGREE IN A RELATED FIELD MAY BE SUBSTITUTED FOR THE REQUIRED WORK EXPERIENCE.
Experience
Database PlatformsMS System Center – Configuration Manager (SCCM)Yes1EntryCurrently Using1 – 2 Years
Desktop/PC Support•Proficiency configuring and troubleshooting Windows operating systems in a client/server environmentYes1EntryCurrently Using1 – 2 Years
MiscellaneousAnalytical SkillsYes1EntryCurrently Using1 – 2 Years
MiscellaneousCustomer service skillsYes1EntryCurrently Using1 – 2 Years
Network Securityinformation security principles and practicesYes1EntryCurrently Using1 – 2 Years
Networking & DirectoriesActive DirectoryYes1EntryCurrently Using1 – 2 Years
Networking & DirectoriesUnderstanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking)Yes1EntryCurrently Using1 – 2 Years
Operating Systems/APIsMicrosoft operating systemsYes1EntryCurrently Using1 – 2 Years
Operating Systems/APIsVMWareYes1EntryCurrently Using1 – 2 Years
Software Framwork.NET FRAMEWORK 3.5/4.0Yes1EntryCurrently Using1 – 2 Years
SCOPE OF THE PROJECT:
APPLICANT MUST BE ABLE TO ASSIST WITH THE ITS SUPPORT OF COMPUTER AIDED DESIGN AND DRAFTING (CADD) INITIATIVES FOR THE PRECONSTRUCTION, TRAFFIC AND RIGHTS OF WAY OFFICES UNDER THE MANAGEMENT OF INFORMATION TECHNOLOGY SERVICES (ITS) ENGINEERING TECHNOLOGY & RESEARCH (ETR) DEPARTMENT.
MANAGES THE COORDINATION INSTALLATION, OPERATION, TROUBLESHOOTING, MAINTENANCE, CONFIGURATION, DEPLOYMENT AND REPLACEMENT OF CADD WORKSTATIONS AND SOFTWARE.
APPLICANT WILL BE REQUIRED TO BE ONSITE FOR 37.5 HOURS A WEEK WITHIN THE SCDOT HEADQUARTERS BUILDING TO PROVIDE IT SUPPORT FOR THE PRECONSTRUCTION, TRAFFIC AND RIGHTS OF WAY OFFICES.
DAILY DUTIES / RESPONSIBILITIES:
1.MONITORS CADD RELATED HELP DESK TICKETS ISSUED BY THE HELP DESK AND ASSISTS WITH THE RESOLUTION REQUESTS. PROVIDES SUPPORT FOR PC HARDWARE AND SOFTWARE FOR CADD END-USERS.
2.MANAGES THE COORDINATION INSTALLATION, OPERATION, TROUBLESHOOTING, MAINTENANCE, CONFIGURATION, DEPLOYMENT AND REPLACEMENT OF CADD WORKSTATIONS AND SOFTWARE.
3.INSTALLS AND UPDATES ENGINEERING AND CADD SOFTWARE AS NEEDED.
4.INSTALLS HARDWARE AND PERIPHERAL COMPONENTS SUCH AS MONITORS AND KEYBOARDS.
5.INSTALLS COSIGN FOR NEW USERS, CREATES A CUSTOM SIGNATURES IF NEEDED AND INTEGRATES SIGNATURES WITH ADOBE ACROBAT OR BLUEBEAM.