Request ID:BL-9796-1 (98590420)
Desktop Support Engineer/Security Analyst/System Analyst with testing, SharePoint, Ticketing, CDC/HIPAA/CJIS/NIST/FISMA, financial system EDMS, eForms, Visio, PowerBI experience
Location:Columbia SC
Qty:2
Duration:12+ Months Hrs/Wk:40.00
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Knowledge of Information Technology Field, best practices, organization, and operations
2. An aptitude for learning new skills and applying knowledge to solve complex problems
3. Customer Service skills, Interpersonal Skills
4. Experience in system analysis and information technology
5. Systems Testing
6. Ability to write, edit, and prepare graphic presentations of technical information for both technical and business personnel.
7. MICROSOFT OFFICE SUITE, MS SHAREPOINT
8. Ticketing System, Application Support
9. Software development life cycle (SDLC)
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. EXPERIENCE WITH SECURITY AND DATA CLASSIFICATION RELATED TO CDC, HIPAA, AND CJIS
2. EXPERIENCE WITH FINANCIAL SYSTEM
3. EXPERIENCE WITH ELECTRONIC DOCUMENT MANAGEMENT AND EFORMS SYSTEMS
4. MICROSOFT VISO
5. MS POWER BI
6. Ability to establish positive working relationships with technical staff, customers and others involved in data-centric management.
7. Ability to integrate technical systems with agency goals and objectives.
REQUIRED EDUCATION: May require a bachelor’s or master’s degree in a related area and 7+ years of experience in the field or in a related area. Or 14 years of work experience.
Experience
AdministrativeInterpersonal SkillsYes3ExpertCurrently Using4 – 6 Years
Database PlatformsMS SharePointYes7IntermediateWithin 1 Year1 – 2 Years
Documentation/LanguageAbility to write, edit, and prepare graphic presentations of technical information for both technical and business personnelYes6AdvancedCurrently Using2 – 4 Years
IT AdministrationSystems TestingYes5ExpertCurrently Using2 – 4 Years
IT AdministrationTicketingsystemsYes8AdvancedWithin 6 Months1 – 2 Years
MiscellaneousAn aptitude for learning new skills and applying knowledge to solve complex problemsYes2ExpertCurrently Using4 – 6 Years
MiscellaneousCustomer service skillsYes3ExpertCurrently Using4 – 6 Years
MiscellaneousKNOWLEDGE OF INFORMATION TECHNOLOGY FIELD, BEST PRACTICES, ORGANIZATION AND OPERATIONSYes1ExpertCurrently Using4 – 6 Years
Packaged ApplicationsApplication SupportYes8AdvancedWithin 6 Months2 – 4 Years
Packaged ApplicationsMicrosoft Office SuiteYes7AdvancedCurrently Using2 – 4 Years
Software FramworkSoftware development life cycle (SDLC)Yes9AdvancedCurrently Using2 – 4 Years
SpecialtiesExperience in system analysis and information technologyYes4ExpertCurrently Using4 – 6 Years
Remote Work Availability:0%
DAILY DUTIES / RESPONSIBILITIES:
Emphases for the Systems Analyst candidate will be support of agency financial and supporting administrative systems used by the agency in response to COVID activates. The Systems Analyst will need to learn the system capabilities and become an expert in that system to provide support, analysis, testing, problem resolution, reporting, and monitoring of that system. The candidate will work in a team environment with other Information Technology staff and Program Area system Owners to support the system and users.
Specific duties and responsibilities will include but are not limited to the following:
• Study and learn system capabilities assigned associated with financial and administrative systems used by the agency.
• Work with Information Technology staff to learn system technical functionality and IT Security Standards and practices.
• Provide system user support and respond to assigned tickets.
• Assist staff in resolving system-related problems.
• Assist with System user account permissions and security.
• Create and maintain supporting system and training documentation.
• Assist technical staff with system testing using various roles to validate functionality prior to releasing to users to test and then production rollout.
• Assist with production testing after each software release to validate successful deployment.
• Provide and assist with system user training when onboarding new staff as well as individual training.
• Maintain SharePoint content associated with system collaboration sites.
• Document and create technical reports by collecting, analyzing, and summarizing information and trends as well as system effectiveness.
• Monitor and Identify system data quality issues and work to improve data accuracy.
• Reviews and monitoring usage reports
• Assist with the system software life cycle process.
• Coordinate and assist with system testing and production validation.
• Work with Program Area and IT to present key information for improvements.
• Maintain system protocols by writing and updating procedures.
• Work with Program Area System Owners as assigned to confirm and clarify business functions, requirements, and needs to ensure technical requirements are defined and meet program area needs.
• Assist with development of policies and procedures to conform and comply with agency standard cyber security policy design related to information risk management, designation of data as to criticality, confidentiality, and protection. (NIST 800-53, FISMA, SC InfoSec Requirements http://admin.sc.gov/technology/information-security/policies-and-procedures, etc.)