Job ID: VA-675248 (95090213)
Desktop Support Analyst with Windows, SharePoint and MS Suite experience
Location: Richmond, VA (VDOT)
Duration: 12 Months
Interview: Web Cam Interview Only
* loca candidates strongly preferred
* candidates MUST be able to work ONSITE 2 days/week now. Once restrictions are lifted, candidates will be required to work onsite daily M-F 8-5pm, NO exceptions
Skills:
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite, MS Teams and Gmail.Required5Years
Skill in troubleshooting tools and managing and administering desktops and wireless devices.Required5Years
Experience working with help request tracking and reporting tools.Required5Years
Ability to communicate effectively verbally and in writing with individuals and groups.Required5Years
Strong Customer Service skills that include a “customer first” attitude.Required5Years
Statewide Technical Support for the VDOT IT Service Center.
Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Skill in the use of Gmail. Skill in troubleshooting tools and managing and administering desktops and wireless devices. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking and reporting tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout the state of Virginia. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot hardware and software issues.
Preferred: Knowledge of VDOT’s computer applications and how they operate in a desktop environment. Creating and understanding Knowledge Bases.
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