Job ID: MI-622899 (915690225)
Cisco UCCX Architect (CUCC/CCNA/CCNP/ITIL) with design/engineering/maintenance/support PCCE, CUCM, SBC clusters and telecommunications call center experience
Location: 608 W. Allegan, Lansing MI (DTMB)
Duration: 12 months
Interview: In-person
SkillRequired / DesiredAmountof Experience
Bachelors DegreeHighly desired
Cisco UCCX Platform Design and Engineering ExperienceRequired7Years
Cisco UCCX Maintenance and Support ExperienceRequired7Years
CUCC Enterprise Specialist CertificateHighly desired1Years
CCNA Collaboration CertificateHighly desired1Years
CCNA Voice CertificateHighly desired1Years
CCNP Voice CertificateHighly desired1Years
ITIL v3 Foundation for IT Service Management CertificateHighly desired1Years
Lead key enterprise call center architectural design projects. This position plans, engineers configures, tests and administers the controlling software for the various Cisco UCCX, PCCE, CUCM and SBC clusters that provide related voice services to the SoM Cisco Enterprise Voice and Call Center users. Requires in-depth knowledge of telecommunications technologies. Above average verbal and writing skills, poise, tact, diplomacy, self-confidence, ability to interpret and apply technical instructions and guidelines to job performance; extreme attention to details is essential.