Job ID: VA-668293 (97391116)
Business Analyst/Technical Writer with video editing, podcasting, Power BI, AP Style writing, SharePoint, data analytics, ITIL, CObIT, Lean Six Sigma, OCM experience
Location: Chester VA (VITA)
Duration: 4 months
*local candidates strongly preferred
*Must work onsite2-3 days/week. Telework schedule will be determined by manager. Current policy is up to 3 days a week teleworking.
SkillRequired / DesiredAmountof ExperienceExpertise RatingMove
Candidate should possess digital media skills to create video clips and podcasts highlighting compelling features of COV servicesRequired5Years
ability to take compelling meeting notes during executive leadership meetingsRequired5Years
Power BI, advanced excel, Power Point, AP style writing skills and intermediate share point developer skills.Required5Years
Knowledge of data analytics processesRequired5Years
General technical skills and knowledge of information technology to include infrastructure and applicationsRequired5Years
General Knowledge of strategic planning activities and related policies and procedures for acquisition, operation and maintenance of COV IT ServicesRequired5Years
Demonstrated ability to perform work in multiple functional areas ensuring that services are not compromised and customer requirements and commitmentsRequired5Years
General knowledge of (ITIL), Control Objectives for Information Technology (CObIT) and/or related best practices and control frameworks is desirableRequired5Years
Ability to coordinate multiple tasks. Required5Years
Experience working with senior leadership and higherRequired5Years
General knowledge Six Sigma, Lean Six Sigma for Services, or other related process improvement methodologies or practices is desirableDesired5Years
Bachelor’s degree in Information Technology, Computer Science or related field is desired; however, a combination of education and exp will substituteDesired5Years
*This position will work as part of a transition team until January 2022 – then will transition back to Business Readiness tasks
*May require work some overtime work, outside of normal business hours
These positions will be cross functional and support the Customer Strategy and Investment Governance Directorate (CSIG). These positions need to be filled to close a gap in the business readiness group for organizational change management (OCM), data analytics, as well as, drafting, reviewing and QA of various communications, additionally this positon will serve as the liaison between the business readiness group, the customer account management division and the customer experience organization (tbd). These positions will also take on several internal processes such as completion of the MOU effort, serve as the poc and will coordinate ATIR and CAC meetings, and analysis of survey data as it relates to the customer experience.