Job ID: VA-657447 (98090719)
Apple Endpoint Engineer with JAMF Pro, MDM, Active Directory, MS 365, PowerShell/Python/Bash experience and ACSP/JAMF certification
Location: Norfolk,VA VA (NSU)
Duration: 12 months
Interview: Webcam Interview Only
Skill Required :
Demonstrated knowledge and ability to administer Apple Mobile Device Management systems (e.g. JAMF Pro) Required 5 Years
Demonstrated knowledge and ability to package applications and configuration policies to be deployed in an enterprise environment via MDM solution Required 5 Years
Configuring Apple devices to operate in a Microsoft based Active Directory / Microsoft 365 environment. Required 5 Years
Demonstrated knowledge and ability using, configuring and diagnosing Apple based hardware, OSes and Software (Mac, iPad, iPhone) Required 5 Years
Experience with reporting technologies in configuration management systems (E.g. Jamf Pro) Required 5 Years
Demonstrated ability to handle multiple competing tasks and work both independently and as a team member. Required 5 Years
Experience with scripting languages (PowerShell, Python, Bash, etc.) Required 5 Years
Demonstrated ability to document and pass on knowledge gained in subject matter. Required 5 Years
Demonstrated ability to generate and adapt equipment and technology to serve user requirements. Required 5 Years
Ability to perform site surveys and identify requirements necessary for system definition and utilization. Required 5 Years
Ability to perform research, analyze results, draft requirements, and formulate technology solutions. Required 5 Years
Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end users who have varied levels of understanding Required 5 Years
Experience in the coordination and delivery of computing services and technology in an academic environment. Desired 5 Years
Jamf certifications: JAMF Certified Tech, Admin, Expert Desired 3 Years
Apple certifications : Apple Certified Support Profession (ACSP) Desired 3 Years
*** Role will be 60% ON SITE to work with devices / teams and some specific meetings for hardware deployment. May increase during short periods where large deployments occur.
The Office of Information Technology at Norfolk State University has need for an Apple end point engineer. This is a system administration role that will work to ensure University endpoints are provisioned with the University approved baseline configuration and kept up to date with patches from the OS, and third party software vendors. The Engineer will also design new solutions based on the requirements from stakeholders from different areas (Academic, Operations, Security etc).
Duties and Responsibilities:
• Using Configuration Management tools to manage Apple based endpoints configuration and patch management (JAMF).
• Accept escalations from Client Services for Apple device issues that require an MDM configuration change.
• Write and publish documentation for an internal IT audience encompassing processes and procedures related to interfacing with the MDM solution (JAMF Pro).
• Administering and updating Configuration Management tools to ensure they are patched and interoperable with newer technologies.
• Designing and planning new systems for Configuration Management
• Implementing new systems for Configuration Management
• Build and maintain endpoint baseline configurations to deploy to new endpoints
• Reporting on endpoint status, patch management, compliance, and other requested items.
• Package applications to be delivered to endpoints either automatically or through self-service portals.
Minimum Qualifications
1. Demonstrated knowledge and ability to administer Apple Mobile Device Management systems (e.g. JAMF Pro)
2. Configuring Apple devices to operate in a Microsoft based Active Directory / Microsoft 365 environment.
3. Demonstrated knowledge and ability using, configuring and diagnosing Apple based hardware, Operating Systems and Software (Mac, iPad, iPhone – macOS, iPadOS, iPhoneOS)
4. Demonstrated knowledge and ability to package applications and configuration policies to be deployed in an enterprise environment via MDM solution (e.g JAMF Pro)
5. Demonstrated ability to handle multiple competing tasks and work both independently and as a team member.
6. Experience with reporting technologies in configuration management systems (E.g. Jamf Pro)
7. Experience with scripting languages (PowerShell, Python, Bash, etc.)
8. Demonstrated ability to document and pass on knowledge gained in subject matter.
9. Demonstrated ability to generate and adapt equipment and technology to serve user requirements.
10. Ability to perform site surveys and identify requirements necessary for system definition and utilization.
11. Ability to perform research, analyze results, draft requirements, and formulate technology solutions.
12. Demonstrated ability to communicate complex technical matters, both verbally and in writing, to end users who have varied levels of understanding of subject matters.
Preferred Qualifications
1. Experience in the coordination and delivery of computing services and technology in an academic environment.
2. Jamf certifications
3. Apple certifications
VA_ERTR-657447
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