Job ID: NC-559019 (93690801)
Desktop Support Technician with Active Directory, Windows, Office/O365, SharePoint, networking, hardware troubleshooting, security cameras, Cisco IP Phone support and Quest Kace system experience
Location: 300 Pollock Street, New Bern, NC 28560
Duration: 3 months
Interview: In Person Only
SkillRequired / DesiredAmountof Experience
Microsoft Active Directory experience for Password resetsRequired3Years
Microsoft Windows 7 and Windows 10 operating system supportRequired3Years
Microsoft Office and O365 supportRequired3Years
Microsoft SharePoint end user supportRequired3Years
TCP/IP troubleshooting on endpoint devices (knowledge of basic networking)Required3Years
PC/laptop hardware troubleshooting (Dell)Required3Years
PC/laptop hardware delivery and setupRequired3Years
Familiarity with network security camerasHighly desired3Years
Cisco IP phone supportHighly desired3Years
Familiarity with Quest Kace systems management and deploymentHighly desired3Years
II Technical Support contractor required to perform level 1/level 2 support onsite in New Bern, NC.
The bulk of the requirement would be someone with the knowledge and skills to perform the typical tasks associated with supporting end-user Windows workstations, peripheral devices and office productively software. Most of the support would be over the phone, but the person will need to go on location if the issue cannot be fixed over the phone.
****This requirement would be for someone to be onsite in New Bern, NC on a daily basis, 35 – 40 hours per week.
Must haves:
• Microsoft Active Directory experience for Password resets
• Microsoft Windows 7 and Windows 10 operating system support
• Microsoft Office and O365 support
• Microsoft SharePoint end user support
• TCP/IP troubleshooting on endpoint devices (knowledge of basic networking)
• PC/laptop hardware troubleshooting (Dell)
• PC/laptop hardware delivery and setup
Nice to haves:
• Familiarity with network security cameras
• Cisco IP phone support
• Familiarity with Quest Kace systems management and deployment