Job id : NC-568141 (93090704)
Help Desk Support Analyst with Windows PC hardware, network, printers and Preparing Windows 10 images to PC devices Experience
Location: 9101 Fayetteville St, Raleigh, NC 27603 (NCWTCC)
Duration: 3 months
Positions: 1 (1/2)
Interview – Either Webcam Interview or In Person
SkillRequired / DesiredAmountof Experience
Install and troubleshoot Windows PC hardware to end usersRequired1Years
Install software applications either by download or prepackaged from software management systemRequired1Years
Basic troubleshooting to add PC devices to the network, add printers and reestablish browser shortcutsRequired1Years
Prepare Windows 10 images to PC devicesNice to have6Months
Sample Role Types: Desktop Support Analyst, Help Desk Support Analyst
Expected Skills: Able to work successfully with guidance; cannot provide leadership to others; able to manage simple to medium complexity work efforts.
Description (including, but not limited to):
1. Technical assistance and support to IT team to deploy hardware and software to end users
2. Hands-on technical assistance installing PC devices
3. Ability to connect and troubleshoot PCs during installation and attaching to the network
4. Install application software products either through vendor install process or packaged in software management product
5. Minor hands-on training to end users on Windows 10 operating system