Job ID: SC-10414 (97590331)
Onsite/Local (EST/relocate/travel) Network/Desktop Support Engineer (CompTIA/Cisco/Microsoft) with switches/WAP/Windows/Apple mobile devices troubleshooting, SD-WAN/PKI, Active Directory, IBNS experience
Location: Cayce, SC (DPH)
Duration: 12 Months
Work Location: Fully Onsite.
Candidate location: Candidate must be a CURRENT resident within the Eastern Time Zone AND be willing to relocate to SC prior to their start at their own expense.
Travel: There will be a potential for travel within the State of South Carolina to DPH Field Offices. A Valid Driver’s License is required for this position. A State Vehicle will be provided for this travel. The State will cover round-trip travel expenses associated with mileage to and from sites with 400 Otarre Pkwy, Cayce, SC 29033 being the departure location if a state vehicle is not available.
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 3+ Years of Experience with Enterprise Network Infrastructure and LAN Administration
2. 3+ Years of Experience with Installing, Configuring, and Troubleshooting switches and wireless access points
3. 3+ Years of Experience with SD-WAN, PKI, and secure authentication services
4. 3+ Years of Experience with Troubleshooting network connectivity on Windows and mobile devices
5. 3+ Years of Experience with creating, reading, and maintaining network documentation and diagrams
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Any network or related certification by an industry leader such as CompTIA, Cisco, or Microsoft. (Please indicate whether certificate is active or inactive on resume)
2. Cisco Networking Academy or similar bootcamp/training
ADDITIONAL SKILLS
1. Ability to perform on‑site physical network work, including lifting 40 lbs and working on ladders
2. Valid driver’s license and ability to travel statewide to remote sites with a State OR Personal Vehicle
3. Strong verbal and written communication skills with both technical and non‑technical staff
4. Strong interpersonal and customer service skills
REQUIRED EDUCATION: Associates Degree in a
relevant field of work or high school diploma with equivalent work experience.
REQUIRED CERTIFICATIONS: NONE*
*Preference may be given to certified applicants based also on overall experience, education, and work history.
SCOPE OF THE PROJECT:
As the Agency continues to see increased growth in enterprise applications, data capabilities, and infrastructure modernization initiatives, the Department of Public Health (DPH) Office of Information Technology (OIT) is advancing the Agency’s core network and identity services architecture to better leverage network resources, data, assets, infrastructure, and systems. Some of these initiatives include SD-WAN, Public Key Infrastructure (PKI), and secure authentication and Active Directory enhancements. Consistent with best security practices, DPH is further enhancing the Agency’s application ecosystems by expanding and maturing its existing Identity-Based Networking Services (IBNS) framework, leveraging certificate-based authentication to strengthen identity assurance across users and devices as a foundational component of the Agency’s security architecture.
The selected incumbent will work under the general guidance of the Network Operations
Center section manager but will also be required to work closely with other teams and Agency staff at all levels. Selected candidates will follow the Agency’s Change Management process, and track and document the work and other tasks regularly communicating status updates to the assigned project manager.
Candidates must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned Network Operations Center Manager will coordinate daily/weekly assignments for the deployment, operational support, diagnostics, and troubleshooting of the Agency’s critical enterprise architecture. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrator will ensure
assignments are completed accurately and on-time, and regularly provide progress, tasks, and deliverables status updates to the assigned project manager.
Specific duties and responsibilities will include but are not limited to the following:
• Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication services
• Monitor, identify, and remediate issues with Agency enterprise network and identity services
• Support network connectivity and authentication services on Windows-based systems
• Support connectivity and secure access on mobile devices (i.e., Apple devices)
• Manage the network and identity infrastructure lifecycle at all stages
• Create and maintain network documentation (e.g., diagrams, coverage, and design documentation)
• Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutions
• Perform enterprise network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades across network and identity platforms
• Monitor Agency trouble ticket system and complete assigned network, authentication, and connectivity tickets
• Will serve as the Agency’s primary support resource for network and access-related (authentication) technical issues, troubleshooting and resolving most common/routine problems
• Assists Agency staff/contractors in resolving network, authentication, and connectivity-related problems
• Coordinate and assist with testing and validation of network and identity solutions
• Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and Server
Hosting to ensure the appropriate level of engagement and focus is maintained
• Assists various IT groups with other tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
• Create, maintain, and review/improve upon network and identity documentation
• Ability to plan, organize, review, and implement associated project milestones to completion
• Provides updates to Project Team
• Perform other tasks and duties as assigned
SCMSP_Candidate_Cover_Sheet_Updated.docx