Job ID: SC-8747 (95091118)
Hybrid/Local Desktop/Network Technician with MS Entra/Azure ID, wired/wireless troubleshooting, DNS, Deskpro ticketing, Ruckus/Brocade, MS 365 and Active Directory experience
Location: Columbia, SC (DJJ)
Duration: 6 Months
Driving required, around sites mostly within Columbia with occasional travel to other countries. Valid Driver’s License will be required.
REQUIRED SKILLS:
• 5 Years of experience with Microsoft Entra ID and general Microsoft administration
• 5 years of experience with Windows Server environments
• 10 years of experience in troubleshooting skills in networking (wired/wireless)
• 5+ years experience responding to help desk requests via ticketing system
• Ability to work independently and collaboratively in a team setting
• Excellent communication and documentation skills
Preferred skills:
• Experience with Deskpro ticketing system
• Experience with Active Directory, DNS, and Group Policy
• Experience with Ruckus/Brocade network switches
REQUIRED EDUCATION:
Bachelor’s Degree. May sub for equivalent experience.
DAILY DUTIES / RESPONSIBILITIES:
Key Duties
• Help Desk & Ticket Management
o Respond to and resolve help desk tickets related to:
– Respond to Wired and wireless network issues
– Network account onboarding and offboarding via custom scripts
– Infrastructure-related incidents
• On-Call Support Rotation
o Level 1 Support: On-call every 3 weeks for critical site support (Network outages)
o Level 2 Support: On-call every 3 weeks (alternating with Level 1) for escalated issues at critical sites
• Infrastructure Projects
o Assist in network rollouts, upgrades, and cleanup efforts
o Participate in planning and execution of infrastructure improvements
o Support documentation and inventory of network assets
• Administrative & Technical Expertise
o Provide support for Microsoft administrative tasks, including:
– Entra ID (Azure AD) management
– Group policy and user provisioning
– Microsoft 365 administration
• Assist with server administration tasks, including:
– Basic Windows Server maintenance
– Monitoring and performance tuning
– Patch management and updates
SCMSP_Candidate_Cover_Sheet_Updated.docx