Job ID: IA-780480 (94491110)
Onsite/Local Desktop support engineer (A+/Network+/ MCP) with TCP/IP Configuration, Microsoft Edge/Google Chrome, Apple device, Bitlocker and McAfee experience
Location: Des Moines, IA (3200 DOM-DoIT – Infrastructure Operations)
Duration: 12 Months
Skills:
Industry certification (A+, Network+, MCP, etc) Required 4 Years
4 years of relevant experience and preferred education of 2 year degree or equivalent technical study Required 4 Years
Experienced in PC (desktop/laptop/thin client) support – both desk side and remotely Required 4 Years
Windows 7/10 installation, patching, and troubleshooting Required 4 Years
Ability to troubleshoot issues with Microsoft 2019 Required 4 Years
Windows networking TCP/IP Configuration and troubleshooting Required 4 Years
Escalate issues to next level support and or management accordingly Required 4 Years
Ability to troubleshoot issues with Microsoft Edge and Google Chrome Required 4 Years
Demonstrated experience providing support with remote tools Required 4 Years
Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software Required 4 Years
Troubleshoot desktop and network printers issues Required 4 Years
Experienced in Google Workspace products Required 4 Years
xperience in Apple device support (iPad, iPhone) Required 4 Years
Experience with hard drive encryption – preference for Bitlocker and McAfee Required 4 Years
Ability to modify system registry Required 4 Years
Job Description:
The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.
Qualifications:
Required Experience:
4 years of experience in PC support (desktop/laptop/thin client).
4 years of experience with Windows 7/10 installation, patching, and troubleshooting.
4 years of experience troubleshooting Microsoft 2019.
4 years of experience with Windows networking (TCP/IP) configuration and troubleshooting.
4 years of experience escalating issues to next-level support/management.
4 years of experience troubleshooting Microsoft Edge and Google Chrome.
4 years of experience providing support with remote tools.
4 years of experience installing and troubleshooting a variety of software.
Experience in support of Microsoft Office 365 products.
Experience in Apple device support (iPad, iPhone).
Thorough understanding of Microsoft Active Directory (client-side).
Experience with hard drive encryption, preferably Bitlocker and McAfee.
Desired Experience:
Ability to troubleshoot desktop and network printer issues.
Experience with Google Workspace products.
Ability to modify the system registry.
Education:
Preferred: 4-year degree or equivalent technical study.
Certifications:
Industry certifications (A+, Network+, MCP, etc.)
Communication:
The candidate must have strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.