Job ID: TX-529500995 (99490513)5P
Remote Remedy/ServiceNow Consultant (12+) with ITSM, CRM ticketing, PL/SQL, L2/L3 remote support, technical assistance, agile, and healthcare experience
Location: Austin, TX (HHSC)
Duration: 12+ Months
Position will be remote. Program will allow candidates who are out of state (Any location within the United States).
The worker may be required to work remotely at HHSC discretion, up to 100 percent of the time.
Years Required/Preferred Experience
5 Required Strong ITSM Remedy, Service Now or any CRM Ticketing System Experience.
5 Required Strong Database query languages (SQL PL/SQL) experience.
5 Required Effectively communicate with non-technical audience to understand business needs and explain complex systems and technical topics in clear and concise manner.
5 Required Skilled in performing tier 2/3 support including application knowledge of various root causing techniques, incident trend analysis, reporting the trends and recommending permanent solutions
5 Required Strong verbal and written skills in communicating with peers and different levels of users.
5 Required Skilled documenting processes.
4 Required Skilled in performing remote support trough diagnostic techniques and pertinent information gathering.
4 Required Strong skills assisting with unit testing.
4 Preferred Experience working on projects utilizing agile project management methodologies.
2 Preferred Experience with Health and Human services
We are seeking to enhance LTC department by adding a System Analyst focused on incident resolution, application stabilization, and root cause analysis. This role is crucial for maintaining operational efficiency amidst our growing and complex business environment. The System Analyst will be responsible for swiftly managing and resolving incidents to minimize disruptions and reduce incident backlog. And perform continuous monitoring and optimize the performance of business applications to ensure stability, and conducting thorough root cause analysis to prevent future issues. This position will provide critical technical support and also train, mentor level-1 support desk agents on a daily basis, recommend system improvements, and deliver strategic insights into system health, significantly contributing to maintaining high operational standards and supporting our organization’s sustainable growth.