Job ID: VA-702389 (913390123)
Location: Executive Park Ave Fairfax, VA ( Fairfax County Water Authority)
Duration: 5 months
Skills:
Current Project Management Professional (PMP) from the Project Management Institute (PMI) Required
Years of direct hands-on technical project management experience Required 10 Years
Undergraduate degree Required
Project management experience working on a customer service technology project Highly desired 3 Years
Project management experience working with SAP applications Highly desired 3 Years
Experience developing and documenting both technical and business requirements Required
Budget, scope, and risk/issue management experience Required
Project management leadership experience of cross functional matrixed teams Required
Project schedule development experience along with 3rd party vendor schedule integration Required
Knowledge of quality assurance (e.g. test plans, test scripts, requirements traceability matrix) and best practices Required
3rd party vendor management experience Required
Knowledge of varied technologies: COTS solutions, OData Services, Web APIs, SAP, and Security best practices — cloud-computing and system integration Highly desired
Strong business, technical and analytical skills Required
Attention to detail and logical thinking Required
Ability to facilitate technical project meetings and translate outcome into project schedules Required
Ability to oversee and track progress, translating outcomes into management briefings and weekly status reports Required
Solid organizational skills including attention to detail and multi-tasking skills Required
Excellent communication (verbal and written), presentation, and customer service skills Required
Clear, concise, and diplomatic written/verbal communication skills across all levels Required
Self-motivated team player, able to work cooperatively in a team environment Required
Ability to work under pressure, prioritize and meet deadlines when required Required
Effectively manage and solve complex business and technical problems Required
Aptitude for learning new technologies, applications, and business processes Required
Experience using system-based project management applications Required
Scrum Master Certification Desired
Master’s Degree Nice to have
3 days ON SITE required. No exceptions!
Please read below for other important details BEFORE submitting your candidate:
Work Conditions/Expectations: Onsite a minimum of 3 days per week during business hours ranging between 8:00 am and 6:00 pm. 12 month engagement expected. Local candidates will be considered first bc of the ON SITE requirement. Proof of local (NoVA) address may be requested.
Parking is available and a workstation (on site) will be designated
Pls note: Contractor must use their own equipment/laptop when working off site then data will be uploaded to the database. FF Water will NOT provide a laptop – all work will be done thru Sharepoint so the agency has immediate access to all the data/work.
Expected Start and Duration: Project Management activities will begin February/ March 2023. The customer service modernization projects will kick-off in April 2023. The expected duration of the projects is nine months with an additional three months of post deployment support. This may be extended based on the actual duration of the project.
Job Statement:
Fairfax Water is seeking a PMP certified Project Manager to manage its customer service modernization program that is comprised of two projects with schedules that will overlap to enable testing, training, and deployment to occur concurrently.
One project will replace the SAP Customer Interaction Center (CIC) with a contemporary customer engagement/customer relationship management solution. The other project will replace the contact center platform. The selected products must integrate with each other and with Fairfax Water’s existing SAP S/4HANA solution. Each project will be supported by project teams comprised of third-party consultants and Fairfax Water subject matter experts.
Responsibilities:
• Manage all aspects of projects throughout the project lifecycle, ensuring projects complete on schedule, with expected scope, and within budget
• Advise Fairfax Water during vendor contract negotiations
• Define, document, and manage project scope, schedule, and budget
• Develop, maintain, and distribute standard project management artifacts (e.g. WBS, risk assessments, project charter, RACIs, communication plan, MS schedule, status reports, etc.)
• Ensure applicable project documentation is complete, current, and stored appropriately
• Develop and maintain a detailed project schedule throughout the project lifecycle
• Assist Fairfax Water in the development and management of a change management plan
• Align project deliverables and milestones with projects strategy and objectives
• Advise Fairfax Water leadership and the Technology managers of status key issues that may impact project completion, budget, or other results, and deliver presentations
• Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes
• Consult project stakeholders and communicate project status throughout the project lifecycle
• Provide weekly status reports to key project stakeholders
• Identify and mitigate project risks and resolve issues
• Manage project resources, overseeing day-to-day project activities
• Utilize project management applications as appropriate