Job ID: TN-59596 (94791130)
Local/Onsite Audiovisual/AV Technician with Biamp audio mixers, Cisco videoconferencing, Crestron Digital Media, video streaming capture system, UCC, web collaboration system (Webex/MS Teams/Zoom) experience
Location: Nashville TN (F&A STS)
Duration: 7 months (7.5 hrs/day)
Qualifications
Type Category Qualification Description Competency Required
Skills Others Biamp audio mixers Novice (1-3 Years) No
Skills Others Cisco videoconferencing systems Novice (1-3 Years) No
Skills Others Crestron Digital Media Novice (1-3 Years) No
he Unified Communications and Collaboration team is looking to fill an intermediate contractor position on the collaboration team. This position will be based on-site at the TN Tower. Candidates for this position should have the following experience:
· Two years of professional experience installing, troubleshooting and/or supporting operational systems including integrated audiovisual presentation systems, video conferencing systems, remote control systems and video streaming capture systems.
· Experience working with Crestron Digital Media and control systems; Biamp audio mixers; and Cisco videoconferencing systems is preferred.
· This position will require the successful candidate to support existing installed audiovisual and videoconferencing systems both on-site and remotely; to project manage new installations; to train and support customers using their AV systems; to communicate with customers in person and electronically; to follow written processes and to document new equipment and procedures.
· This position may include some travel in the Nashville Metro area.
· This position will require the successful candidate to be physically able to work on the floor under a conference table and to lift 60lbs worth of equipment.
Distinguishing Features: This is the Intermediate level of the Unified Communications and Collaboration series. An employee in this class works with the UC Collaboration team to provide end user support and service for integrated audiovisual presentation systems, videoconferencing systems, Streaming video capture, web collaboration systems and unified communications related hardware or software.
1. Assists the UC Collaboration team with enterprise technical support, equipment configuration, and projects for audiovisual collaboration systems; process tier one, two and/or tier three troubleshooting tickets; provides high level support to assist customers with device network configuration, account administration, and web collaboration services (i.e. Webex, MS Teams, Zoom); assists with the operation and support of integrated audiovisual presentation systems, video conferencing systems, streaming systems, and web collaboration applications.
2. Participates in technology upgrades and expansion projects: installation of hardware, software, and configuration of audiovisual collaboration systems; plays an active role in integration and user perspective testing for new products.
3. Maintains, updates, and develops documentation related to unified communications and collaboration applications, software, and related systems. Maintains documentation including processes and procedures, spreadsheets, diagrams and charts, updates documents with equipment settings, software revisions, and configurations.