Job ID: VA-695313 (94491108)
Hybrid Part-Time Technical Writer with manuals/guides, infographics/diagrams/screenshots/workflow/graphs, SaaS experience
Location: Charlottesville, VA Albemarle County
Duration: 12 Months (20/hrs/week)
Role is mainly remote however some on site may be required. If selected, is your candidate willing to pick up equipment in person and come on site as requested
Skills :
Professional technical writing experience Required 3 Years
Create and manage catalog of manuals, guides, templates, standards, and policies. Required 3 Years
Experience developing IT industry documentation, including infographics such as diagrams, screenshots, workflows, graphs, etc. Required 3 Years
Experience working within IT Development, SaaS or web-based technology environments. Nice to have 1 Years
Proficient with Microsoft Office Suite or related software. Required 3 Years
Assesses the audience needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs Required 3 Years
Desire and ability to innovate and improve upon current processes. Required 2 Years
Knowledge and ability to test both the product and its documentation for accuracy and consistency. Required 1 Years
Consult with staff to prepare technical and end user documentation for information technology program. This role will function as a primary writer—responsible for deliverables of with varied scope and complexity.
Responsibilities:
• Prepare, review, revise, and maintain documentation in the form of user guides, integration guides, developer guides, in-platform instructions, installation/configuration instructions, system operations, policies, and standards.
• Prepare, review, revise, and maintain end user resources and educational materials, including videos, demos, tutorials, training materials, in-depth user guides, general & technical overviews, FAQs, and in-product help documentation.
• Review and edit previously written policies, standards, and manuals for consistency, conforming to existing styles where necessary, while recommending and implementing changes to more efficiently update content with future changes.
• Collaborate with internal organizational teams, including IT Project Teams, IT Engineering, IT Support Services, System Management, and subject matter experts.
• Gather and analyze technical and process information from various sources to document new or changing system functionality.
• Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users.
• Assist in planning, scheduling, and tracking documentation work to meet system launch dates and end user deliverables.
• Maintain a library of application documentation, cataloging it for internal and/or external use.
• Create, publish and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent “look and feel.”
• Test both the product and its documentation for accuracy and consistency.
• Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.
Qualifications:
• Ideal candidate has technical acumen, demonstrably strong communication and writing skills, and can effectively interact with developers, data analysts, systems analysts, and project leads.
• Experience making complex ideas understandable.
• Bachelor’s Degree, preferably in a technical field such as computer science or a focus on English, writing, or communications.
• 3- 5 years of professional work experience in technical documentation..
• Experience in creating documentation for audiences with different levels of technical skill.
• Excellent writing, editing, and communication skills.
• Experience creating graphics to more clearly communicate workflow processes and abstract topics.
• Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
• Excellent work ethic and strong intellectual curiosity.
• Ability to work quickly, efficiently, and multi-task.
• Desire and ability to innovate and improve upon current processes.
• Track record of effective collaboration.
• Ability to thrive, without much oversight, in a constantly changing environment. Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
• Experience working with Subject Matter Experts (SMEs) both in-person and remote.
• Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
• A proactive and open-minded attitude to resolving problems and delivering results.
• Preferred: Prior experience working within IT Development, SaaS or web-based technology environment.
• Bonus: Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.