Job ID: VA-695919 (94291026)
Onsite Onsite Desktop Support Engineer (MCSE/MCP/A+) with hardware/software, installation/repair/troubleshooting, Windows, and higher education/K12 experience
Location: Richmond, VA VSU
Duration: 6 Months
100% ON SITE REQUIRED FOR THIS ROLE
*ON Site required – Monday thru Friday. As all work requires onsite support with our end users.
Skills :
High School Diploma or Equivalent and 3-5 years related experienceRequired5Years
Demonstrated knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and proRequired5Years
Must demonstrate excellent communication, interpersonal and organizational skills and be adept at tactfully managing a wide array of customers and theRequired5Years
Strong analytical thinking and problem- solving abilities required.Required5Years
Ability to provide a consistently high level of customer service and reduce technical information to simple language.Required5Years
Ability to clearly document issues so that they may be easily interpreted by other staff.Required5Years
Skilled in the installation, repair and troubleshooting of microcomputers with Windows 10 series; knowledge of Windows 7 and 8.Required5Years
A+ certification requiredRequired
Associate Degree preferred.Highly desired
Experience in a higher educational environment is preferred.Highly desired
MCSE or MCP certification a plusHighly desired
Replacing 688394. If your candidate was submitted OR interviewed for the role recently under the prev req# 688394 – please do not submit them again.
VSU provided parking at no cost to the contractor.
Pls note: VSU Holiday Break. The below dates are dates the University is closed and the contract may not be able to work/enter hours. Please make sure your candiate is aware of this. Specifically:
•November 21st. 11/24 and 11/25 off/closed for Thanksgiving Holiday.
•December 19th. December 23rd off/closed for Christmas Holiday
•December 26th. 12/26 and 12/30 off/closed
•January 2nd. ½ off
ABOUT THE ROLE:
• 35% Assist the Lead IT Specialist by serving as a technical experts with smart class rooms, academic labs, and multimedia technologies. Assist and advise in the development and implementation of special projects such as instructional technology integrated in the academic learning communities, training videos and documentation, surveys, video conferencing, video and audio presentations. Provide recommendations and specifications for acquisition of computer equipment, software, and related resources and equipment.
• 25% Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Diagnose computer hardware and software problems. Schedule maintenance and/or repair of IT equipment with vendors. Maintain upgrade and repair records.
• 15% Ensure that all upgrades to instructional technology hardware and software are implemented in a timely manner, staying current with releases, while maintaining the integrity of the technology environments implemented. Ensure that the technologies are in compliance with the VITA IT Security Standards and University policies and procedures.
• 15% Assist the Lead IT Specialist in maintaining hardware and software inventories of academic classrooms, smart technologies, computer labs, mobile computing devices, and networking and wireless devices.
• 5% Provide hands-on training to faculty and staff using a variety of technological software and hardware.
• 5% Perform other duties as related to the Technology Services and as assigned by Director of IT Services and/or Chief Information Officer.
Expectations are clear, well communicated, and relate to the goals and objectives of the department; Staff receive frequent, constructive feedback, including interim evaluations as appropriate. Staff has the necessary knowledge, skills, and abilities to accomplish goals. The requirements of the performance planning and evaluation system are met and evaluations are completed by established deadlines with proper documentation. Performance issues are addressed and documented as they occur.
VA_ERTR-695919.docx
VA skill matrix 695919.docx