Request ID:BL-10442-1 (96990822)
Onsite Network Technician (travel/climb/lift) with LAN, PC/monitor moving, wireless access points installation/configuration experience
Location:Columbia SC
Qty:2
Duration:12 Months Hrs/Wk:40.00
Remote Work Availability:0%
will be required to travel and install/configure enterprise wireless access points at Agency sites located throughout the entire state of South Carolina
candidates will be required to travel from the home site to different work sites across the state (3-4x a week).
Will be required to drive personal vehicle when government vehicle is not available
Candidates must also be able to climb a 6ft ladder and lift 40 lbs
REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Infrastructure
2. Understanding of computer and network operating system fundamentals (e.g., operating systems, applications, storage, networking)
3. Local Area Network (LAN)
4. Network administration
5. Ability to lift and move PCs, monitors, and other equipment.
6. Valid driver’s License
7. Interpersonal skills
8. Verbal communication skills, written communication skills
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Network Certification
2. Ability to climb and work on a ladder to reach ceiling to install wireless access points.
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Network Certification
2. Ability to climb and work on a ladder to reach ceiling to install wireless access points.
REQUIRED EDUCATION: Associates Degree in a relevant field of work or high school diploma with equivalent work experience.
REQUIRED CERTIFICATIONS:
NONE*
*Preference may be given to certified applicants based also on overall experience, education, and work history.
Experience
AdministrativeInterpersonal SkillsYes7AdvancedCurrently Using2 – 4 Years
AdministrativeValid Drivers LicenseYes6IntermediateCurrently Using2 – 4 Years
AdministrativeVerbal Communication SkillsYes8IntermediateCurrently Using2 – 4 Years
AdministrativeWritten Communication SkillsYes8IntermediateCurrently Using2 – 4 Years
Desktop/PC SupportAbility to lift and move PCs, monitors and other equipment.Yes5IntermediateCurrently Using< 1 Year
Networking & DirectoriesInfrastructureYes1IntermediateWithin 6 Months2 – 4 Years
Networking & DirectoriesLocal Area Network (LAN)Yes3EntryWithin 1 Year< 1 Year
Networking & DirectoriesNetwork AdministrationYes4EntryWithin 1 Year< 1 Year
Networking & DirectoriesUnderstanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking)Yes2IntermediateCurrently Using2 – 4 Years
SCOPE OF THE PROJECT:
As the Agency continues to see increased growth of Enterprise Applications such as with the Electronic-Health-Records (EHR) initiative, the Agency’s Office of Information Technology (OIT) is upgrading the Agency’s wireless infrastructure to allow EHR to better leverage network resources, data, assets, infrastructure, and systems. Consistent with the best security practices, DHEC is revamping the Agency’s enterprise wireless networking system with focus on integration into an existing Identity-Based Networking Services (IBNS) solution.
The applicants selected for these openings will be required to travel and install/configure enterprise wireless access points at Agency sites located throughout the entire state of South Carolina.
The applicants selected will work under the general guidance of the Network, Security Operations team, but will also be required to work closely with other teams and Agency staff at all levels. Selected candidates will follow the Agency’s Change Management process, and track and document the work and other tasks regularly communicating status updates to the assigned project manager.
Candidates must be self-motivated, team-oriented, work under limited supervision, and respond to priority tasks as needed.
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned Network Security Team Lead will coordinate daily/weekly assignments for the installation, deployment, diagnostics, and troubleshooting of the Agency’s critical enterprise wireless network infrastructure. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions. The network administrators will ensure assignments are completed accurately and on-time, and regularly provide: progress, tasks, and deliverables status updates to the assigned project manager.
Specific duties and responsibilities will include but not limited to the following:
• Monitor and identify issues with Agency wireless networks and remediate
• Support wireless connectivity on Windows-based systems
• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)
• Manage the wireless network/device lifecycle at all stages
• Create and maintain wireless heatmaps projecting network coverage of access points
• Perform enterprise wireless network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.
• Perform firmware/software/security/feature upgrades and other maintenance tasks
• Monitor Agency trouble ticket system and complete “wireless”/assigned tickets
• Will serve as the Agency’s first tier of support fielding wireless connectivity technical support requests troubleshooting/resolving most common/routine problems.
• Assists Agency staff/contractors in resolving wireless and other related problems
• Coordinate and assist with testing and validation
• Adhere to State and Agency security and IT policies and standards
• Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
• Occasionally assists various IT groups with other “non wireless” tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment)
• Create, maintain, and review/improve upon notes and wireless documentation
• Ability to plan, organize, review, and implement associated project milestones to completion.
• Provides updates to Project Team
Each selected candidate will be utilized for 40 hours per week for the duration of this project. Job duties will require frequent site visits to remote office locations throughout the entire state of South Carolina, and the selected applicants must be flexible to the potential of travel days being extended beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able to provide effective phone, desk-side, and support via email. Applicants must be able effectively communicate technical and project details with IT and non-IT staff and at all levels.
RTR – SoSC IT Temp Solicitation_Attachment .docx