Job ID: NC-684610 (98090815)
Salesforce BA/Admin with user stories, BPR, Service/Community Cloud, Jira, Healthcare/government experience
Location: Raleigh NC (DHHS)
Duration: 12 months
Positions: 1 (1)
SkillRequired / DesiredAmountof Experience
Experience in translating business requirements to user stories to be developed by the development teamRequired7Years
Experience in product analysis, technology and /or design experienceRequired7Years
Salesforce Administration Certification preferredRequired7Years
Extensive knowledge of business system analysis techniques and testing methodologiesRequired7Years
Proven experience with business process design, definition and/or re-design.Required7Years
Solid understanding of Salesforce platform and SFDC system implementation experienceRequired7Years
Excellent communication skills (both verbal and written)Required7Years
Experience with Salesforce Service Cloud and Community CloudRequired5Years
Experience working for State governmentHighly desired5Years
Healthcare related experienceDesired3Years
Experience with agile development tools such as Jira, Critical thinking, collaborative and presentation skillsHighly desired4Years
Experience with Salesforce deployments with multiple clientsRequired3Years
The North Carolina Department of Health and Human Services requires a salesforce functional consultant to support eCATR which is developed based on Salesforce platform and using agile methodology.
Responsibilities include:
* Develop requirements and user stories as needed for defect fixes, minor enhancements, and change requests
* Author and maintain the team’s backlog of user stories and serve as a subject matter expert on features, user stories, and feature capabilities
* Serve as key contact for Salesforce Developer and Tester to answer questions, provide clarifications, and conduct and coordinate business validation
* Create business process flows, and test cases. Supports user acceptance testing and collaborate with end-users to create specific training material
* As needed, test Salesforce configuration and setup and migrates metadata between Salesforce environments using Copado/change sets
Skills needed:
*Experience in translating business requirements to user stories to be developed by the development team
*Experience in product analysis, technology and /or design experience
*Solid understanding of Salesforce platform and SFDC system implementation experience
*Experience with Salesforce Service Cloud and Community Cloud
*Salesforce Administration Certification preferred
*Experience with agile development tools such as Jira, Critical thinking, collaborative and presentation skills