Job ID: NC-666367 (910090210)
Remote ServiceNow Admin (ITIL) with ITSM, HRSD, CSM , API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS, HTML, CSS, Angular JS, bootstrap and Asset management experience
Location: Raleigh, NC (NCDOT)
Duration: 12 months
Interview: Either Webcam Interview or In Person
Positions: 1(1/2)
**ALL CANDIDATES MUST SUBMIT TWO (2) PROFESSIONAL WRITING EXAMPLES IN ADDITION TO THE RESUME FOR THIS POSITION.**
Skills:
3+ years of experience of ServiceNow development Required 3 Years
3+ years of experience in ITSM, HRSD, CSM process design Required 3 Years
ServiceNow System Admin Certification Required 3 Years
Overarching understanding of ServiceNow Enterprise product suite Required 3 Years
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions Required 3 Years
ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS Required 3 Years
Ability to apply business concepts into a technical solution Required 3 Years
Web portal development skills, such as HTML, CSS, Angular JS, bootstrap Required 3 Years
Experience implementing HRSD, CSM and ITSM. Required 3 Years
Ability to create reports using the standard reporting engine, plus metrics and SLAs Required 3 Years
Follow ServiceNow best practices (including scripting, security, implementation) Required 3 Years
Display aptitude in learning new modules based on training materials Required 3 Years
Experience with collaboration across functional borders enterprise-wise (i.e. within and outside of IT) Required 3 Years
Clear written and verbal communication skills Required 3 Years
ITIL foundation certification Required 3 Years
ServiceNow Certified Application Developer Highly desired 3 Years
3+ years ServiceNow administration in an enterprise environment Highly desired 3 Years
5+ years of experience of ServiceNow development Highly desired 5 Years
5+ years of experience in IT Service Management process design Highly desired 5 Years
2-4 year technical-oriented degree, or equivalent work experience with technical product and application support Highly desired 2 Years
Or equivalent work experience with healthcare business processes Highly desired 3 Years
ITIL Intermediate certification Highly desired 3 Years
Excellent interpersonal, communication, collaboration and documentation skills Highly desired 3 Years
Asset management experience Highly desired 3 Years
Passion for providing excellent service to all internal customers Passion for providing excellent service to all internal customers Highly desired 3 Years
***The candidate will work remotely for the duration of the engagement. However, he or she will need to come onsite for a day or two as requested. The manager will provide as much notice as possible when asking the candidate to come onsite.
**The candidate must reside in the United States.
***The candidate will need to come onsite the first day to collect equipment.
Employer is seeking a senior developer to support in the development of highly complex, mission critical scoped applications and Platform capabilities in support of the NC Department of Transportation. Candidates will be part of a team of administrators, developers, business analysts and testers supporting the current environment and building out custom applications within ServiceNow, creating workflows and integrated multiple disparate systems. Successful candidates will be able to think critically in solving urgent mission issues, supporting end to end development of both Portal and back-end platform including workflow and custom widgets. The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.
Responsibilities:
•Technical designer for ServiceNow code and architecture, responsible for overall ServiceNow code quality
•Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
•Develop custom integration components (SSO, CMDB, SAS connectors etc.) and integrate legacy systems with ServiceNow using mid-server, web services, chatops, email and other relevant technologies
•Develop existing and custom applications within ServiceNow including integrations with other applications
•Hands-on experience in Service Catalog/Service Portal modules
•Create and use update sets to move customizations between ServiceNow instances
•Design for and maintain a highly available and recoverable environment
•Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis
•Document, maintain and update policies, procedures and controls for the operation of the ServiceNow platform and its SDLC
•Responsible for reviewing requirements to ensure that they are provided in sufficient detail to be accurately estimated
•Work with process managers to fully understand business functionality, pain points, and areas of improvements
•Commit to the continuous improvement and learning of development and ServiceNow best practices, tools and technology
•Proactively keep ServiceNow skills current
•Manage and lead the development work of vendors and consulting staff
•Mentor and share technical knowledge with Business Service Management team