Job ID: NC-671457 (96590204)
Onsite SCCM Admin (GC/USC) with Mobile Device Management, InTune admin, JAMF/MAC Management and VMware Horizon VDI admin experience
Location: Raleigh NC (NCCoR)
Duration: 6 months
Positions: 1 (1/2)
**This position will be onsite from the beginning of the engagement.
**THIS IS A TEMP TO PERM POSITION. After the initial contract engagement the manager would like to hire the contractor full time. The maximum salary for the full time position is $80,000.00 per year. City of Raleigh is not able to offer sponsorship for the full time role. Only candidates available to work full time without sponsorship will be considered for this position.
Skill Required / Desired Amount of Experience
Mobile Device Management Administration Required 3 Years
Micorosft InTune Administration Required 2 Years
Microsoft System Center Configuration Manager Administration Required 3 Years
JAMF / MAC Management Nice to have 2 Years
Vmware Horizon VDI Nice to have 2 Years
Working with other members of the IT team, as well as other departments around the city, this position will implement, innovative and advanced client management solutions to the City of Raleigh’s infrastructure. Additionally, this position will perform internal team training on endpoint related systems, perform on-going maintenance and management of the systems, including planned obsolescence, upgrades, troubleshooting incidents, analyzing problems, and monitoring systems for performance. This position reports to the Enterprise IT Operations Manager in the City of Raleigh Information Technology Department.
Specific Responsibilities:
• Engineer, test, deploy, and manage client images for Windows workstations/VDI and macOS.
• Manage, maintain, and evolve enterprise client management systems InTune, SCCM and JAMF.
• Installation, evaluation, automation, and problem resolution of endpoint clients and release management deployments.
• Design, build, deploy, and troubleshoot virtual desktops on VMware Horizon View based Virtual Desktop Infrastructure (VDI) including client software and thin clients.
• Lead the analysis of issues/problems and development of technical solutions as it relates to InTune, SCCM, JAMF, and VMware Horizon.
• Installation and administration of security updates for endpoints.
• Assists in ensuring compliance with security policies and procedures.
• Produce system/client metrics for analysis.
• Perform or assist in testing of product updates prior to deployment into production.
• Troubleshoot and resolve complex problems and respond to escalated requests for technical assistance.
• Maintain up to date knowledge of new technologies as it pertains to Windows, macOS, Apple iOS, and Android software deployments, security patches, etc.
• Develop and maintain process/procedure documents as well as documentation for troubleshooting end-point deployment issues.
Desired Skills:
• Experience with deep knowledge of converged endpoint management.
o Enterprise Client Deployment
o Software Delivery / Application Packaging
o Patch Management
o Windows Deployment Services / Computer Imaging
o Task Sequences
o Hardware/Software Inventory and Reporting
• Experience with JAMF Suite (imaging, packaging, scripting) for managing macOS.
• Experience with VMware Horizon VDI.
• Strong working knowledge of Windows 10 desktop support.
• Experience supporting macOS in an enterprise environment.
• Experience with mobile device management.
• Good knowledge of group polices, PowerShell, and Windows administration tools.
• Strong knowledge of Windows Server and Active Directory.
• General networking, DNS, DHCP knowledge and troubleshooting experience.
• Experience with MS SQL Server Reporting Services (SSRS).
• Experience creating and maintaining technical documentation.
• Identify bugs and deficiencies in client management tools or processes, develop and successfully execute remediation plans.
• Sharing understanding of remediation procedures and techniques with teammates (both formally and informally) to preserve knowledge.
• Researching industry trends, solution, and best practices.
• Organizing, prioritizing, and monitoring work.
• Creative problem-solving.
• Working independently with high-level direction.
• Diagnosing issues with complex systems and quickly providing guidance.
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, and others to sufficiently exchange or convey information and to receive work direction.
Education and Experience:
• Associate’s Degree in information technology or directly related field and two years of related technology support experience focused in converged endpoint management.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
• Desired Certifications: Microsoft, A+, ITIL