CT-CTDS (99291111)
Remote Agile/Digital PM with Salesforce, Sitecore, omni-channel service delivery, web content management, CRM, identity/data integration, JIRA/Confluence, Google Analytics, Git experience
Location: Hartford, CT
Duration: 12 months
Positions: 5 (2)
candidate should fill out the following introductory pre-screen form: https://forms.office.com/g/hLXbNKWyhn
Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:
Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration
Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback
Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change
Using of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)
Knowledge, Skills, and Ability
Project Management
Developing and supporting modern, agile product and project management processes
Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders
Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery
Scoping, prioritization, and translation of technical and design tasks into delivery plans
Government-specific task management
Data-driven decision-making
Performance in Complex Situations
Communication and collaboration with state-wide partners
Clearing challenges for team members
Comfort in blazing a path through an ambiguous work environment
Judgement fitting to the ever-changing environment
Ability to juggle multiple project workstreams
Service Design Team Building
Supporting teammates’ skills and behaviors development and delivery
A balance between strong domain expertise and flexibility
Prioritization, organization, and triage in an independent environment
Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment
Ability to maintain strict confidentiality
Judgement in dealing effectively and diplomatically with all levels of government staff
Preferred Skills & Qualifications
2 years of user-centered design
2 years of user research and analytics
2 years of management/supervisory experience
2 years of customer relationship management platforms such as Salesforce
3 years of web content management platforms such as Sitecore
Is This You?
Product Execution. You thrive while planning, discovery, development, testing, and analyzing during the product lifecycle.
Data Obsessed. You are driven to experiment with creating data-driven findings and success measures.
Embrace Change. You think outside of the box, want to understand the perspectives of others, and will interpret and validate with data.
About the Role
The Agile Project Manager will support of a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience for the state. The Agile Project Manager will develop new process and methodologies for the product development leadership, consistent with the goals and objectives of the new Connecticut Digital Service. The work supports the Digital Product Manager in managing project scope and schedule, project status report, change management, governance, role identification, and business communication with the stakeholders.
Experiences Required for This Role
Project Planning & Management – At least 3 years of experience and use cases with the following:
Defining project scope and schedule
Focusing on regular and timely delivery of value and ensuring sprints are completed on-time
Organizing and leading project status and working meetings
Preparing and distributing progress reports
Communicating plan deviations
Performing delivery planning for assigned projects
Defining and managing a well-defined project management process
Championing ongoing process improvement initiatives
Risk/Issue Management & Mitigation – At least 3 years of experience and use cases with the following:
Identifying and mitigating plans
Resolving issues to keep the project moving
Proactively avoiding risks
Ensuring the team meets required policies
Making recommendations for continuous improvement
Product Owner Support – At least 3 years of experience and use cases with the following:
Supporting the Product Owner in managing expectations for project deliverables
Managing stakeholder communications
Helping to implement an effective system of project governance
Team Management & Team Building – At least 3 years of experience and use cases with the following:
Assisting in team development while holding teams accountable for their commitments
Removing roadblocks
Assigning tasks to individuals and balancing the workload across teams
Leveraging organizational resources to improve team and individual capacity for project work
Ensuring team members are fully engaged in the project, making a meaningful contribution and encouraging a sustainable pace
Motivating team members